Title Processor

Hongyu (Lisa) Li

***** ****** **** ***** ******.******@*****.***

North Potomac, MD 20878 501-***-****

SUMMARY OF QUALIFICATIONS

Familiar with loan application processing and good at balancing Closing Disclosure (CD)

Strong skills on calculating real estate settlement closing costs and prorations/adjustments, and managing processing records based on loan application

Familiar with FHA and VA loan

Familiar with credit analysis and verification

Tableau data analysis and visual design skills (Certified Tableau Desktop Specialist)

Strong office management experience and skills. Robust MS Office, especially MS Excel, PowerPoint, and Access

Excellent customer service skills

oProviding services to customers in person, via phone, and emails

oRequesting questionnaires and payoff statement in a timely and courteous manner

Good organization skills, communication, and time management skills

oCollecting and organizing settlement documents efficiently

oCommunicating with attorneys and agents to conduct the settlements smoothly

oHighly detail-oriented, team-oriented, and collaborative

Good data processing skills: Python, SQL Server 2008/2012, Access database

PROFESSIONAL EXPERIENCE

Title Processor, January 2021-December 2021

Evergreen Settlement Company, Gaithersburg, Maryland

Provided professional, prompt, and courteous service to customers, agents, and attorneys to complete and process real estate settlements.

Collaborated with bank closers to balance Closing Disclosure (CD). Prepared pre-CD, reviewed tax information and lender closing instruction, and prepared closing documents for settlements.

Prepared ALTA Settlement Statement and match CD with loan closers.

Following industry procedures, requested necessary documents such as title report, regular loan payoffs, Home Equity Line of Credit payoffs, surveys, HOA, etc.

Helped attorneys resolve title issues

Completed title binders including CPL, title commitment, and wire instruction.

Managed and organized customer data and documents in GreenFolder and Title

Express.

Nonresponse Followup Enumerator, July 2020-October 2020

U.S Census Bureau, Hagerstown, Maryland Area Census Office

Visited over one thousand households and interviewed respondents to help them in

completing the Census questionnaire.

Earned Non-response Follow-up (NRFU) Operation Award Pay. Part of selected travel team to help other areas to complete NRFU tasks.

Applied quality check to make sure data collected being accurate and complete.

Distance Learning Coordinator, November 2008-June 2016

Ottenheimer Library, University of Arkansas at Little Rock, Little Rock, Arkansas

Provided reference services to students, staff, and faculty members.

Collaborated with IT managers closely to rank library databases based on their features to

make them more accessible to users using Wordpress.

Collected and analyzed reference statistics to measure how many reference

questions hourly, daily, monthly, and yearly using Microsoft Excel and improved functionality of reference desk.

Gathered user requirements and designed and created the library’s distance learning

services website using JavaScript, HTML, CSS and WordPress.

Designed online Ask Us page by integrating chat widget, text messaging, e-mail, and other reference tools into one page.

Updated and maintained the library’s database list and set up new trial databases.

EDUCATION

University of Toronto, Master of Information Studies, Information System, Toronto, Canada

University of Arkansas at Little Rock, Graduate Certificate on Data Quality, Little Rock, AR.

Weber State University, B.S., Computer Science, Ogden, UT.

Montgomery College Immersive Data Analytics Boot Camp, Rockville, MD.

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