Service Representative Customer

Loretta Johnson

**** *. ****** ***, *** Lawn, Illinois 60453 773-***-**** **********@*****.***

OBJECTIVE

Energetic and enthusiastic worker who truly enjoys being of service in any way possible.

EXPERIENCE

Northwestern Hospital Chicago, IL April 2017 – Present

Observation Unit Secretary

●Admit and discharge patients

●Answer phones and relay messages

●Chart patient encounters

●Help nurses with patient paperwork

LCR Primary Care Chicago Metro Area November 2015 – Present

Founder and Owner

Provide in-home care for patients with dementia

Recruit clients

Schedule staff

Assist with clients’ Activities of Daily Living

State of Illinois Department of Rehabilitation Chicago, IL May 2014 - October 2018

Certified Nursing Assistant

●Assisted with client’s Activities of Daily Living

●Took client’s vital signs

●Set up medical equipment and assisted with medical procedures

EcoDirect Cleaners Chicago, IL May 2004 – May 2017

Part-time Floor Manager and Supervisor

●Oversaw all laundry and delivery services

●Served as point of contact major hotel clients

●Provided general administrative and clerical support

●Ordered supplies, maintained calendars, and booked travel for executives

●Designed and implemented filing system for my position

Stericycle Chicago, IL May 2008 - May 2014

Customer Service Representative

●Resolved customer complaints via phone, email, or mail

●Reached out to customers to verify account information

●Assisted with placement of orders, refunds, or exchanges

CERTIFICATIONS

Certified Nurse’s Assistant Certificate September 2014 CPR Certificate September 2014

Alzheimer’s Certificate September 2014

EDUCATION

Paul Robeson High School September 1976-June 1980

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