Human Resource Customer Service
Resume:
Jisha Pillai
Human Resource Expert
ABOUT ME
Well rounded,enthusiastic,
hands-on Human Resource &
IT Professional with over
more than 8+ years of
experience involving
analyzing, understanding and
strategizing the whole
organizational function.
***********@*****.***
Dubai - UAE
linkedin.com/in/jishapillaihr
SKILLS
Hiring & Retention
Training & Development
Compensation/Payroll
Employee Relations
Team Management
Occupational Contour
Sr.HR Executive
KNOXED INFOTECH
October 2019 – November 2020
Responsible for dealing with HR generalist affairs, including experience in employee recruitment and
retention, staff development, mediation, conflict
resolution, benefits and compensation, HR record
management, HR policies development and legal
compliance
Pune, India
HR Specialist
Nevoie Online Classified
January 2016 – May 2019
Responsiblefor dealing with recruitment needs.
Responsiblefor handling payroll system.
Strongnegotiation and communicationskills.
Nasik, India
HRMANAGER
Merlin Digital General Trading LLC
November 2012– July 2015
Ensuring the timely recruitment of new employees into the organization from the initial job offer being made through to their induction into the company for 3 Showroomsand11electronic retail Outlets.
Developing & improving existing HRproceduresand
processes.
Payroll Calculation and other HR reports asrequired by CEO &Director
Authorized person for handling passports and keeping the record of the same and signing outgoing
documents.
Dubai, UAE
Technical SupportEngineer
ESDS Software Solution PVT. LTD
April 2010– September 2011
Accepting client chat and emails, understand their issue, verify it and provide the exact solution on WHM and C-Panel issue.
Forum posting and updating knowledgebase to avoid or prevent client’s issue to make it more helpful for clients and other team member.
Nasik, India
Sr. Technical SupportEngineer
Aress SoftwareandEducationTechnologies Pvt.Ltd.
June 2008– March 2010
Accepting Providing solutions to client like Baskin Robins, Flowers Foods, Three Dog Bakery,
Convenient Store on their issues. On call 99% quality and 100% accuracy.
Providing client with hosting service.
Nasik, India
Tools
Focus Software
Bitrix
Asana
Scrum Management
Trainings Attended
Human Resource
Management Capsule
Customer Service
Capsule
Achieve Stress Free
Productivity
Talent Management
Leadership & culture
Education Attainment
Master of Business Administration
in Human Resource
2010
Diploma in NIIT, New Delhi 2008
Bachelor of Science 2009
Accomplishments
Designed systemwhichreducedabsence,lateentry
& earlygoinghoursby70%overperiod of 4month
Preparedandpublishedabookfor student’s aiming
at student’s easy learning and understanding
giving 90% successrate.
Researched and wrote technical documents and
articles related to currentandupcomingtechnical
issues that were published on company's Support
site which provedto be helpful for clients and
other teammember. Increasedthe
loyalty/satisfactionof existing customers by
solvingcustomer issue in minimum attempts
Language Proficiency
English
Hindi
Marathi
Malayalam
“Therewardforworkwelldoneisthe
opportunity to domore.”
-Jonas Salk
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