Jisha Pillai

Human Resource Expert

ABOUT ME

Well rounded,enthusiastic,

hands-on Human Resource &

IT Professional with over

more than 8+ years of

experience involving

analyzing, understanding and

strategizing the whole

organizational function.

adqmlp@r.postjobfree.com

+971-*********

Dubai - UAE

linkedin.com/in/jishapillaihr

SKILLS

Hiring & Retention

Training & Development

Compensation/Payroll

Employee Relations

Team Management

Occupational Contour

Sr.HR Executive

KNOXED INFOTECH

October 2019 – November 2020

Responsible for dealing with HR generalist affairs, including experience in employee recruitment and

retention, staff development, mediation, conflict

resolution, benefits and compensation, HR record

management, HR policies development and legal

compliance

Pune, India

HR Specialist

Nevoie Online Classified

January 2016 – May 2019

Responsiblefor dealing with recruitment needs.

Responsiblefor handling payroll system.

Strongnegotiation and communicationskills.

Nasik, India

HRMANAGER

Merlin Digital General Trading LLC

November 2012– July 2015

Ensuring the timely recruitment of new employees into the organization from the initial job offer being made through to their induction into the company for 3 Showroomsand11electronic retail Outlets.

Developing & improving existing HRproceduresand

processes.

Payroll Calculation and other HR reports asrequired by CEO &Director

Authorized person for handling passports and keeping the record of the same and signing outgoing

documents.

Dubai, UAE

Technical SupportEngineer

ESDS Software Solution PVT. LTD

April 2010– September 2011

Accepting client chat and emails, understand their issue, verify it and provide the exact solution on WHM and C-Panel issue.

Forum posting and updating knowledgebase to avoid or prevent client’s issue to make it more helpful for clients and other team member.

Nasik, India

Sr. Technical SupportEngineer

Aress SoftwareandEducationTechnologies Pvt.Ltd.

June 2008– March 2010

Accepting Providing solutions to client like Baskin Robins, Flowers Foods, Three Dog Bakery,

Convenient Store on their issues. On call 99% quality and 100% accuracy.

Providing client with hosting service.

Nasik, India

Tools

Focus Software

Bitrix

Asana

Scrum Management

Trainings Attended

Human Resource

Management Capsule

Customer Service

Capsule

Achieve Stress Free

Productivity

Talent Management

Leadership & culture

Education Attainment

Master of Business Administration

in Human Resource

2010

Diploma in NIIT, New Delhi 2008

Bachelor of Science 2009

Accomplishments

Designed systemwhichreducedabsence,lateentry

& earlygoinghoursby70%overperiod of 4month

Preparedandpublishedabookfor student’s aiming

at student’s easy learning and understanding

giving 90% successrate.

Researched and wrote technical documents and

articles related to currentandupcomingtechnical

issues that were published on company's Support

site which provedto be helpful for clients and

other teammember. Increasedthe

loyalty/satisfactionof existing customers by

solvingcustomer issue in minimum attempts

Language Proficiency

English

Hindi

Marathi

Malayalam

“Therewardforworkwelldoneisthe

opportunity to domore.”

-Jonas Salk

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