Customer Service Insurance Agent

Paula Miller Watson

***** * ***** ** ******, KS *6062

913-***-**** *********@*****.***

PROFESSIONAL ATTRIBUTES

Excellent customer service skills

Continually self-improving

Able to build and implement effective action plans

Able to encourage and motivate others

Organizes complex schedules and communicate priorities

Collaborative approach with excellent interpersonal skills to engage team members

Complex change management ability

Approachable and outgoing traits

EXPERIENCE

Stay at Home Parent Olathe, KS

Primary Caretaker 2008 – Present

Able to build action plans for family activities and goals then effectively implement

Supervised family budget for ensuring P&L was achieved

Managed multiple family member schedules, appointments, and meal planning

Able to be flexible and recognize need for higher priority events

Farmers Insurance Agency Blue Springs, MO

Office Administrator 2021 - Present

Supervised the entry of new leads into proprietary database management system and implemented more efficient process for entering

Interfaced with customers at agency events for generating leads

Answered customer questions and concerns with excellent customer service. Triaged any requirements to management.

Tasked with making warm calls to customers for insurance agent quotes

Payless Shoes Overland Park, KS

Store Manager in Training 2006 - 2008

Handled day to day customer service as well as escalated customers when needed

Supervised associates to ensure time schedules and time sheets were accurate

Being trained on interview and termination process with real life experiences

Utilized interpersonal skills to help encourage and motivate employees

EDUCATION

University of Kansas Lawrence, KS - 2020

Bachelor of Liberal Arts, previously Psychology major

Kansas State University Manhattan Manhattan, KS 2003 - 2004

Human Ecology with Minor in Apparel Design

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