Center Agent Call
Resume:
EDUCATION
Da-palm sss
Grade ** certificate
University of Namibia
2016
Diploma in entrepreneurship and new
venture management
University of Namibia
Second year
Bachelors of Accounting (honors)
REFERENCE
Lavinia Shindondola - "Multichoice
Namibia "
Outbound operations supervisor
*******.***********@**.***********.***
Thank you Daendongula - "Mobile
Telecommunications of Namibia "
Supervisor
************@***.***.**
Girma Tadesse - "Trendykidz"
Shop owner
*************@*****.***
SKILLS
Great time management Excellent verbal and
written communication skills Great team
player Goal oriented Pay closed attention to
details English: fluent Damara/nama: fluent
Afrikaans: fair
EXPERIENCE
Multichoice
02 December 2020 - Till date
Temporary outbound call center agent at
Multichoice under third party APS
Actively engaged in outbound calls to the
new, existing and disconnected customers
with the intention to proactively retain
subscribers and minimize churn.
Mobile Telecommunications Limited(MTC)
27 January 2020 - 30 September 2020
Temporary customer sales representative
Attend to large amounts of inbound calls in
timely manner, following call center scripts
when handling different topics, identifying
customers needs, clarifying information,
research every issue and provide solutions.
Trendykidz
27 August 2019 - 25 January 2020
Shop attendant/cashier
Attend to customers when they walk in the
shop, dealing with customers telephonically,
filling paperwork, taking stock and
administrative work.
EVELIN DOESES
*************@*****.***
Erf 813 Tugela Street wanaheda Windhoek
Contact this candidate