Customer Service Representative
Resume:
Experience
Team Member, Target; Elk Grove, CA
Team Member, Target; Elk Grove, CA — December 2018- March 2019
•Customer Service
•Assist customers on sales floor
•Manage designated floor area
•Manage fitting room
•Stock sales floor with green rack of clothing
•Respond to guest first call and assist cashiers
•Manage phone line answering customer questions
Customer Service Representative, Salem Solutions; Rancho Cordova, CA — May 2018- August 2018
•Customer Service
•Assist beneficiaries & sponsors with benefit questions
•Inform beneficiaries & sponsors with eligibility on benefits
•Quote copayments & cost shares
•Knowledge of HIPAA/PPI/PHI
•Experience in a busy call center
•Knowledge of multiple government call center programs
Front Office Coordinator, Camellia Periodontics; Sacramento, CA — April 2018- May 2018
•Customer Service
•Answer busy phone line
•Check patients in/out
•Verify/update patient information
•Knowledge of privacy laws; HIPPA/PPI
•Schedule patient appointments
•Manage appointment reminders
•Collect co-pays via cash/credit card
•Call referred dental offices to verify patient information/last dental visit
•Participate in morning group huddles
•Maintain positive appearance
Supervisor, Solid Solutions Inc.; North Highlands, CA — April 2017 - March 2018
•Supervise 6 employees
•Customer service
•Train new hires
•Answer multi-phone line
•Inbound/outbound calls
•Schedule appointments
•Process paperwork for customers
•Manage RDN system and multiple client websites
•Update debtor information for client review
Front Desk Receptionist, Family Medicine Clinic; Sacramento, CA - August 2016 - December 2016
•Customer service
•Checking patients in/out
•Scheduling appointments
•Answer multiple phone lines
•Room patients & take vitals
•Scan patients information; organizing it to patient charts
•Order labs with CPT/CDC codes for patient blood work
•Clean patient rooms/front office area
Impact Team Member, Abercrombie Kids; Sacramento, CA - December 2010 - July 2011
•Customer Service
•Inventory
•Censor clothing/store items
•Fold/hung merchandise with precise detail
•Build closets while being timed
•Assist customers in fitting room area
•Audit closets & manage back stock/shipping merchandise
•Change mannequins with specific details
Cashier/ Assistant, Guam Bomb Automotive; Chandler, AZ - November 2008 - November 2010
•Cashier
•Assist owner with clerical work
•Wrote customer invoices/receipts
•Schedule appointments
•Delivered/received car parts
•Maintain busy phone line/manage emails
Sales Associate, Clothing Co., Gilbert, AZ - January 2010 - October 2010
•Customer service
•Ran cashier
•Ran fitting rom area
•Fold/hung store merchandise
•Stock sales floor with new items
•Audit sales floor
•Changed mannequins
•Janitorial duties
Education
Sacramento Academic Vocational Academy; Sacramento, CA — High School Diploma
Skills
Ms Office, Ms Word, Publisher, Powerpoint, Customer Service & Customer Care
References
Savannah G. - Health Net Federal Services 916-***-****
Maya Ellis - Abercrombie & Fitch 916-***-****
Abe Ramirez - Solid Solutions Inc. 916-***-****
*************@*****.***
7868 Sunrise Mist Way
Sacramento, CA 95828
CIANA ADAME
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