Service Representative Customer
Resume:
Adele Pugliese
Experienced individual with exceptional customer service skills and
o ce experience seeking a further opportunity in a motivated and enriched work environment.
Glendale, AZ 85304
***********@*****.***
● EXPERIENCE
Waste Management, Phoenix, AZ — Customer Service Representative June 2018 - Present
● Advising customers via phone and email with inquiries regarding their Waste Management accounts, including requests for additional pickups for their already established trash and recycling services, bulk pickups and requests for courtesy pickups when they have forgotten to take the trash or recycling to the curb.
● Tirelessly work to aid our customers with adjustments to their accounts for lowering amounts to pay for individual invoices along with reducing rates on their accounts accordingly.
● Named adjustment champ of the team.
● Setting up and cancelling accounts, entering tickets for container removal when necessary.
● Provide quotes on service for all areas in the Greater Mid-Atlantic area.
Fiserv, Phoenix, AZ — Customer Service Representative November 2017 - June 2018
● Advising customers via phone with inquiries regarding their debit cards for activation, transaction overrides, travel exceptions and fraud review
● Bill financial institutions for services provided for customers and members
● Review transactions and process disputes for customers with financial institutions
Teletech, Phoenix, AZ — Automotive CSR
July 2015 - October 2017
● Documenting and advising customers via phone with inquiries regarding their vehicle’s warranty, recalls and complaints
● Research and resolve customer complaints and inquiries via email in a timely manner, including correspondence with external contacts
● Processing of Reimbursement Requests including advising of denials SKILLS
MAS
Microsoft Word and Excel
PeopleSoft
FDMS
QuickBooks
Creative Solutions
Salesforce / Accutrust
Siebel User Interface
Falcon Manager
Outlook
REFERENCES
Randy Tisher - 602-***-****
Elsie Chostner - 623-***-****
Carl Zeller - 480-***-****
Joni Byrd - 623-***-****
Theresa Vasquez - 702-***-****
EDUCATION
SUNY College Buffalo, Buffalo, NY
— Bachelors of Science in Education
American Airlines, Tempe, AZ — Clerical Processor
November 2014 - March 2015
● General accounting tasks including audits, reconciliation of accounts, completing debit memos, completing journal vouchers
● Research and resolve accounting discrepancies in a timely manner, including correspondence with external contacts when necessary Clarkson University, Potsdam, NY — Sr. Departmental Secretary November 2007 - May 2012
● Provided secretarial services to Research Department at Clarkson University
● Assisted with preparation and mailing of research proposals, reports, and papers submitted to external funding sources
● Processing contractual payroll and immigration documentation for Research personnel
● Assisted in maintenance of office database management systems, office supply inventory control, distribution of funding opportunity announcements and key operator of office equipment
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