Desktop Support Active Directory

Fonzy A Cruz

**** ***** ***** ***** **

Albuquerque NM, 87114

***********@*****.***

Objective

High energy professional seeking to acquire a position with the opportunity for professional growth in a people-orientated organization where advancement is based upon skills and contributions.

Experience

Avanciers 06/18 to present

Service Help Desk (Contract) (PNM) Albuquerque, NM

Remote into customer’s computer and troubleshoot the problem and fix it

Used Active directory to assist customers

Be able to perform Diagnostics and evaluate them, and to be able to troubleshoot each case has needed and to solve them in timely manner

recovered missing or lost data

Assist people with setting up VPN network also being able to troubleshoot the network

B2B Staffing 07/15 to 0/17 Albuquerque, NM

Desktop support (Contract) (Molina HealthCare)

Assist with creating and maintaining all type of tickets

Be able to assemble and reassemble multiple computer systems

Re-imaging computer to company needs and wants

Installing software and being able to troubleshoot

Troubleshoot phones VoIP configured and installed

Remote into pcs and any malware, corrupted software

recovered missing or lost data

Robert Half 03/13 to 06/15 Albuquerque, NM

Desktop Support (Contract)

Assist with creating and maintaining all type of tickets

Be able to assemble and reassemble multiple computer systems

Re-imaging computer to company needs and wants

Installing software and being able to troubleshoot it

Stream Global 11/12 to 05/13 Rio Rancho, NM

Position: Wireless phone technician

assist customer with all technical calls and customer service calls inbound only

assist representatives from other departments to assist customers in a daily basis

To assist customers with the warranty on phones

PC Experts 01//11 to 04/13 Albuquerque, NM

Position: Help Desk / Desktop Technician

Remote into customer’s computer and troubleshoot the problem and fix it

Used Active directory to assist customers

Teach customer how to use the PC or Macintosh computers

Be able to perform Diagnostics and evaluate them, and to be able to troubleshoot each case has needed and to solve them in timely manner

To perform Virus scans and remove any unwanted malicious software found that could harm the computer

recovered missing or lost data

Education

ITT Technical Institute 2008 To 2011

Associate of Applied Science, Computer Network Systems

3.5 GPA

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