Kingston Customer Service

Micheline Martin-Almeida Cornwall, ON 343-***-**** ********@*******.***

OBJECTIVE:

To obtain full-time or part-time employment

HIGHLIGHTS OF QUALIFICATIONS

Several years of experience as a Pharmaceutical Representative

Self-motivated with strong communication and organizational skills

Excellent customer service; provide timely, attentive, upbeat service to customers, make sure their needs are met in a manner that reflects positively on the company or business

Ability to work unsupervised or as part of a team

Excellent decision-making, problem solving, and trouble shooting skills

Computer knowledgeable

Bilingual: French & English

Relevant Skills & Experience

Pharmaceutical Representative

Medical Device Representative, Diabetic Education and Supplies

Self-managed a large territory from Gananoque to Peterborough

Called on hospitals, private practitioners, and community nurses to inform and promote and sell pharmaceutical products

Communicated regularly with distributors and wholesalers (local and international)

Organized conferences and educational sessions

Imported and manufactured anaesthesia equipment

Nurse

Provided nursing support to a variety of programs including Sex Offenders, Anger Management, Interpersonal Skills, Women Skills, and Social Skills

Private care which involved assisting patient-client care with ADL activities and home management

Performed quality and caring nursing support to the patients on the Palliative Care Unit

Employment

1988-1989 Pharmaceutical Representative, Bayer Canada Inc.

1986-1989 Nurse, Corrections Canada, Kingston Penitentiary Treatment Centre

1980-1982 Pharmaceutical Representative, Syntex Pharmaceutical Company

1983-1985 Palliative Care Nurse, Elizabeth Bruyere Hospital

1983-1985 Owner/Partner, CPN Pharmaceutical

EDUCATION & TRAINING

Development Skills training courses, Carleton University, Ottawa, ON

Nursing Diploma Program, Cornwall Regional School of Nursing & St. Lawrence College, Cornwall, ON

High School Diploma, Cornwall Collegiate and Vocational School, Cornwall, ON

COMMUNITY INVOLVEMENT

Volunteer, Kingston Hospice and Queen University

-Assisted in the establishment of a medical clinic in a rural corner of Seeley’s Bay, ON

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