Contact Services Customer Service

Yvette Beltran

**** * **** **, ******, Arizona, 85339, US + 480-***-**** + ************@*****.***

PROFESSIONAL SUMMARY

Dedicated to exceeding expectations and leading the team to success bringing 3 years of experience meeting customer needs via telecommuting

roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering

empathy, reliability and enthusiasm for satisfying customers.

SKILLS

© Customer service © Quick learner

¢ Strong verbal communication e Professional telephone demeanor

WORK HISTORY

Customer Service Representative - December, 2017 to November, 2018

Performance Contact Services LLC - Mesa, AZ

e Inbound calls regarding customers onling credit monitoring accounts

© iwas responsible for resolving customer issues and making recommendations.

© Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze

the root cause, and ensure a resolution.

Customer Service Representative - February, 2019 to July, 2019

MDS Communications - Mesa, AZ

© Outbound calling attempting to raise funds for multiple non profit organizations.

© Customers were educated on billing, payment processing, and customer service policies and procedures.

Temperature screener - February, 2020 to December, 2020

Clean Harbors Environmental - Chandler, AZ

© Guided employees through the screening process checking temperaturas and health screen.

Customer service representative - March, 2021 to September, 2021

TransPerfect Connect - Phoenix, AZ

© Claims administrador assisting customers by answering a wide range of questions about settlements.

© Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests.

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