Customer Service Call Center
Resume:
Dawna Phillips
Silver Spring, MD 20910
Cell# 301-***-****
Email: ***************@*****.***
OBJECTIVE: Highly Motivated and Creative Customer Service Professional, with over ten years experience in Customer Service in Customer Service and Call Center Industry, looking to grow with a
Dynamic congenial Company.
EXPERIENCE: D.Smith & Moijey Jewelers Customer Service Representative Silver Spring, MD
12/2019 to 03/2020
Answered high volume phone calls, Greeted customers in a timely and professional manner.
Validated client payments by credit cards and checks.
Related to customers via Emails, and followed up with order processing.
Communicated with managers and jewelry vendors about new products by email.
Maintained the appearance of the store and replenished products in showcases.
07/2015 to 12/2019 Robert Half Recruiters Call Center Rep/Receptionist Bethesda, MD
Answered busy phones at front desk, Set appointments for doctors, Greeted patients and visitors.
Entered patient’s medical records into computer database, along with family history.
Updated patients records in drawers alphabetically.
Set up appointments for doctors, and took messages from patient’s and medical vendors.
Accepted packages and signed for them, also mailed out packages, and keep front office clean.
06/2013 to 06/2015 Aerotek Staffing Incorporated Call Center Rep Rockville, MD
Answered high volume phone calls, in a call center compliance department.
Logged all calls into call log, answered customers inquiries, and resolved complaints in a
Timely and professional manner.
Communicated with manager’s about escalated and irate calls.
Adhered to patient’s privacy act and followed health information regulations.
01/2010 to 05/2015 Data Dynamics Incorporated Customer Service Rep Takoma Park, MD.
Handled customer inquiries diplomatically and expeditiously resolved complaints of clients.
Provided daily telephone support to sales representatives about prices for orders.
Answered up to 100 to 1000 calls daily, and logged into computer database.
Achieved and maintained departmental standards in both quality and productivity metrics.
Communicated to IT managers about problems with phones for troubleshooting issues.
EDUCATION: Montgomery College. Silver Spring, MD Certificate
American Career Institute Wheaton, MD Certificate
Ideal Girls High School, Port-of- Spain, Trinidad.
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