SIDNEY
W.
DAWMNS
Mather
Street
Unit
Hamden,
CT
Objective
To
obtain
a
position
within
a
corporation
that
will
enable
me
to
utilize my
talent
and
skills
already
acquired,
in
human
resources
with
expertise
in
counseling, coaching
/mentoring
and
group
facilitation
that
will
allow
me
to
learn
and
grow
with
the
company.
Education
STONE
SCHOOL
OF
BUSINESS,
Certifcation
Program
January
1983
Courses
Included: Principle
of
Banking,
Consumer
Lending,
Adminisadon,
&
Supervision
Career
History Exela Technologies
—
Meriden,
CT April2008:
Presehi
Customer
Service/Mai4
Xerox
Associate
Receiving
all
mail/packages,
computer
software,
I-phones,
printer
equipment
for
customers
Sends
out e-mails/Q-messages
to
each
AT&T
end users
Maintain the
daily
fmctions
of
the
printers,
clearing
jam issues,
&
installing
toner
product
Assisting
printer-to-computer
set
up for
customers requesting
assistance
Bayer
Health
Care—
West
Haven,
CT
2006-April 2008
Service
Representative
•
Focus eforts
on
addressing
the
needs
in
internal
customers
•
Facilitate the
processing
of
outgoing
mail,
packaging,
copying,
collating
&
shipping
•
Work
in
collaboration
with
outside
couriers
—
FedEx,
UPS
&
DHL
Established
expertise
with
automated
mail &
tracking system
•
assist
management
with workfow
&
productivity
improvement
to maxiimze
service
levels
to
internal
departments
References
will
be
finlished
upon
request