Care Representative Customer Service
Resume:
viola beacham
Customer Care Representative (remote)
Mesa, AZ 85205
*****************@***********.***
To maintain an excellent customer relationship environment via remote access. Professionally responds to customer inquiry pertaining to their accounts, product availability, procedures and policy. Completed required client relationship training(s) to learn ways to enhance customer satisfaction and improve productivity. Type 45+wpm. Ability to accurately document and record client information. Previous experience with specific Company based applications. Skilled in operational software such as MS Office, 365, SKYPE and various virtual platforms. Pearl Network / US Census Bureau Tempe, Arizona
Census Contractor January 2000 thru June 2000
• Provided accurate and knowledgeable responses to telephone inquiries in a courteous and professional manner.
Authorized to work in the US for any employer
Work Experience
Office of Personnel Management Customer Service Representative Pearl Interactive Network - Tempe, AZ
October 2021 to December 2021
Served the Veterans Administration to assist senior veterans on the appropriate health care plan of choice, Also worked with Providers to ensure the correct veterans information is processed in a timely manner.
US Census Bureau Enumerator
Pearl Interactive Network - Tempe, AZ
October 2019 to March 2020
Census Contractor October 2019 thru March 2020
• Provided accurate and knowledgeable responses to telephone inquiries in a courteous and professional manner.
• Utilized standard technology such as telephone, e-mail, chat and web browser to perform job duties.
• Successfully completed ongoing training requirements as business needs dictate.
• Assisted callers with filling out online inquiries and/or complaints and submitting it electronically. Customer Care Representative / Collections
Adecco Staffing - Tempe, AZ
2018 to 2019
Duties: Assisted in servicing Target customers by ordering online items. Target Red card / Credit card payments using TSYS Information System to track, identify and resolve customer online payment accounts.
Client Care Representative
Adecco Staffing - Tempe, AZ
August 2018 to August 2018
Answered sensitive questions and redirected critical records to the Dr's and Pharmacy. Completed business transactions from various spectrums of compliance. Shelter Advocate CSR
Sojourner Family Center - Milwaukee, WI
2015 to 2017
to an average of 50 to 75 calls per shift (inbound and outbound) to assist law enforcement officers and victims of domestic violence. Entering documentation of sensitive client data into the software system
(ALICE). Wisconsin Community Service
Administrative Assistant
Milwaukee Community Services - Milwaukee, WI
2014 to 2015
strong call center skills by taking an average of 40-50 daily inbound and outbound calls with the House of Correction, Sheriff Office, and local law enforcement to assist female in-house residents serving 90 days at the WINGS facility. All documentation including intake, work schedules, visitation, medical records, medication, and exit information were processed via the HOA monitoring software system, (SCRAM). Education
BS in Human Services
Springfield College
2000 to 2003
Skills
• Remote Access Software
• Computer Networking
• Active Directory
• Network Support
• LAN
• VPN
• TCP/IP
• Operating Systems
• Microsoft Windows
• Microsoft Exchange
• DNS
• Help Desk
• Ethernet
• WAN
• VoIP
• Disaster Recovery
• Citrix
• Microsoft Windows Server
• DHCP
Assessments
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Familiar
August 2021
Responding to customer situations with sensitivity Full results: Familiar
Written communication — Familiar
August 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Verbal communication — Proficient
August 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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