Admin assistant/ Customer Service Representative/ Email Support

DEXTER MIRANDA. ANDATUAN

Prk, ** Bayanihan Wangan Calinan, Davao City

Davao del Sur, 8000.

***************@*****.***

**************@*****.***

Phone: +63-955-****-***

Telephone: 082-***-****

Professional Summary

Experienced as a customer service representative with over 3 years of experience in the BPO industry. Excellent reputation for resolving problems and improving customer satisfaction. Meticulous accounting professional with extensive experience analyzing information and identifying areas of improvement. Dedicated to improving profitability, reducing accounting errors, and streamlining accounting processes. Expert in processing payments promptly to minimize outstanding debt and avoid excess charges.

SKILLS

Active listening

Communication

Computer skills

Customer service

Interpersonal skills

Leadership

Management skills

Problem-solving

Time management

Transferable skills

WORK EXPERIENCE

Customer Service Representative, VXI Global Solutions Davao City 8000, Philippines. Jan 2018- Mar 2020.

● Provided primary customer support to internal and external customers in a fast-paced environment.

● Offering advice and assistance to customers, paying attention to special needs or wants.

● Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

● Documented and detailed calls and complaints using the call center's CRM database.

Billing Specialist, Sutherland Global Services Davao City 8000, Philippines. Aug 2020- Mar 2021.

● Reviewed patient records, identified medical codes, and create invoices for billing purposes.

● Posted and adjusted payments from insurance companies.

● Evaluated patients' financial status and established appropriate payment plans.

● Managed collections claims for unpaid bills against estates of debtors. Financial Services Representative, Sutherland Global Services Davao City 8000, Philippines. Mar 2021- Jun 2021.

● Worked with clients to develop financial planning strategies and solutions through evaluation of finances.

● Targeted accounts at senior and executive levels and secured funding for future initiatives.

● Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

EDUCATIONAL BACKGROUND

Elementary Graduate: Lt. Cipriano Villafuerte Sr. Elementary School - Calinan District.

School Year - 2012 - 2013.

High School Graduate: (Alternative Learning System Graduate) Calinan Center, Davao City, Calinan District.

School Year - 2014 - 2016.

Vocational Graduate: 2 Years Vocational School Graduate in Hotel and Restaurant Services in TESDA Wangan National Agricultural School. Davao City, Calinan District. School Year: 2016 - 2018.

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