Customer Service It Manager
Resume:
Decandra Shuford
Montgomery, AL *****
***************@*****.***
I am an experienced and dedicated professional with expertise in financial sales and customer service searching for a challenging position with a company, which will allow the use and growth of administrative skills, interpersonal abilities and career advancement.
iTunes Advisor
WORK EXPERIENCE
Kelly Services - Montgomery, AL
August 2018 to Present
• Verifies the validity of account discrepancies by obtaining and investigation information from sales and customer service department
• Maintain a high level of understanding of the client and their industry to assist sales in identifying new business opportunities
• Receive payments and post amounts paid to customer new accounts; locate and notify customers of delinquent accounts by telephone
• Design, implement and make recommendations based on studies relating to computing needs and performance including system back up
• Meet and exceed account objectives for gross profit by proactively managing the client experience while cross selling other services
• Troubleshoot database related problems working with Application and Systems Administration; provide information to IT Manager
• Monitor and responds to hardware and software problems; provide hardware and software applications upgrades and enhancements to apple products; configure permissions Customer Service Team Lead
Blue Novis - Montgomery, AL
January 2018 to August 2018
• Confer with customers by answering product and service questions; suggesting information about other products and services; opens customer accounts by recording account information and maintains customer records by updating account information
• Accept and respond to inbound inquiries using a various of communications methods, such as, chats, emails and phone • Provide user orientation on desktop hardware and software; provide remote support for end-users gaining remote access into systems
• Completes financial transactions; transfers between accounts, payments on loans, and initiates scheduled account transfers
• Researches and processes customer loan payments daily; processes loan maintenance daily based on loan policy and procedures
• Reviews and codes loans to be loaded into loan system, requiring knowledge of loan policy and regulations to enter correctly
• Identifies the right solutions for customer billing, technical and/or account issues; accurately documented, research and resolve issues
Customer Service Rep
Barrister Global Services Network - Montgomery, AL July 2015 to December 2017
• Perform various clerical and administrative functions; ordering and maintaining inventory of supplies, faxing/copying and scanning
• Assisted with the process of submitting federal student aid applications, as well as other government and non-government applications
• Register/assigns governmental contracts to customers to ensure requests are submitted in a timely manner concerning businesses
• Maintained the office database - retrieved and organized information for individual employees/clients; creating spreadsheets
• Verifies validity of account discrepancies by obtaining and investigation information from sales and customer service department
• Log promissory notes that are missing information into P-note reject system; log MPN's into endorser reject log system • Forwarded information by receiving and distributing communications; collecting and mailing correspondence and copying information.
Central High School-Lowndes County, AL
2007
• Loan Experience
• Contract Negotiation
• Loan Origination
• Financial Planning
Skills
Microsoft Office (Access, Excel, PowerPoint and Word), Technical Support and 60+ WPM References available upon request
Contact this candidate