Kesha Barnett-Charles

EXPERIENCE:

Maximus */**19-Present

CSR/Contact Tracer

Reschedule, schedule, and cancel doctor appointments for veterans and for clients to get the COVID vaccine

Provide accurate and satisfactory answers to client’s questions

Inform clients of their exposure to COVID 19

De-escalate situations involving dissatisfied clients and veterans, offering support and assistance

Conduct interviews, collect and record exposure information

US Farathane 2/2018-5/2019

Machine Operator/Quality Auditor

Checked and pack parts

Maintained and organized area

Label application and record hourly scarp

Caring Hearts Inc. 2/2015-4/2017

Payroll/Tracking Clerk

Check visits made by 50-100 employees and field staff

Enter employee hours and information into the Paychex system

Resolve payroll discrepancies for billing

7th Street Casino 9/2014-2/2015

Player’s Club Representative

Track/issue player cards to new and existing guests

Meet and greet customers upon their arrival

Redeem points for prizes at the guest’s request

H&R Block 9/2010-5/2011

Payroll Bookkeeper

Monitor, review, approve and reject electronic exceptions on a daily basis

Complete, review and process all prior pay period end approvals/adjustments

Enter/revise associate hours/labor codes for 100-500 employees in the Peoplesoft system

Assist with hiring, transferring and terminating field associates

SMX 7/2009-9/2009

Production Worker

Load and unload soap on/off assembly line

Clean area when necessary

AMC Theatres 7/2000-6/2009

Senior Payroll Administrator

Enter payroll/garnishment information into the Oracle system for 500-1500 associates

Print/seal payroll and garnishment checks

Send out correspondence letters to creditors

SOFTWARE:

Microsoft Office Software (Excel & Windows), Peoplesoft, Paychex, ADP, Oracle

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