Scrum Master Support Analyst
Resume:
Joy Odiete
*** *********** ** *** ***** lewisville, TX, 75067
************@*****.***
OBJECTIVES
Seeking a challenging and rewarding job prospect in an excelllent re-engineered organization, where contributing to operate throught the tenet of total quality management while providing opportunities for self-actualization.
PERSONAL ATTRIBUTES
I am a Scrum Master with the ability to understand and build complex systems and focusing relentlessly on removing impediments from teams and delivering customer-centric products and features. Led teams of 8-15 people across technology, business, and design departments.
EXPERIENCE
Pearl Payment, Dallas, TX
Scrum Master
May 2020 – Till date
Responsibilities:
● Work in Agile framework across the board.
● Prioritization and Sprint planning.
● Work towards continuous improvement of Agile and scrum practices.
● Proficiently help development teams to break down large user stories.
● Ensure that the Scrum events are conducted regularly and the event time box schedules are adhered by the team.
● Participate in sprint planning meetings, daily stand-ups and review and retrospectives.
● Facilitates iteration planning meetings, lead work within individual sprints and coordinate retrospectives and demos.
● Extensively work in the Agile Methodology framework.
● Work with Product Owner taking responsibility for prioritizing User Stories, Epics and Features created for the various releases through-out the year.
Nordstrom, Dallas, TX
Scrum Master
July 2019 - February 2020
Responsibilities:
● Drove the adoption and enforcement of Scrum rules, removing impediments and fostering self-management
● Facilitated Scrum ceremonies in Agile Methodology and responsible for resolving conflicts
● Assist with status reporting, velocity metrics, sprint accomplishments and identifying risks and issues
● Drove team discussions and collaboration, providing coaching on Agile principles and the continuous improvement mindset
● Helped manage impediment removal by working closely with other teams and impacted stakeholders.
State Farm, Remote
Technical Support Analyst
January 2015 - June 2019
Responsibilities:
● Registered Yubikeys for State Farm agent
● Provide excellent support to customers over the phone
● Ability to be able to multitask both troubleshooting and being able to Retrieve Data.
● To perform analysis and determine agent problems, and document these issues
on project specifications.
CORE COMPETENCES
● Agile Values and Principles
● Team coaching
● Stakeholder engagement
● Jira, Miro, ClickUp, Google Sheets
● Project Management and SDLC
OTHER SKILL SET
● Experienced in Scrum Practices like User Stories, Story Slicing, Backlog Grooming, Release Planning, Sprint Planning,Spring Review and Sprint Retrospective
● Facilitated scrum ceremonies in Agile Methodology and responsible for solving impediments, conflicts and conducting the various ceremonies (Grooming, Sprint Planning, Daily Stand-Ups, Review, Retrospectives, etc.)
● Conducted Daily Scrum meeting, Planning Sessions, Backlog updates, User Stories updates, Continuous Integration, Continuous Testing
● Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.
● Documented user stories and facilitated story point discussions to analyze the level of effort
EDUCATION
Houston Community College
Associate of science
June 2021
Houston, TX
CERTIFICATIONS
● Scrum Master Certified
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