Ca 2 Customer Service

LILIYA ZINETS

Pacifica, CA **********@*****.*** 415-***-****

PROFESSIONAL EXPERIENCE

AHMC Seton Coastside, Moss Beach, CA 2/2021 - present Social Services Designee

● Work directly with the Social Service Director with processing new admissions, completing MDS, and developing care plans

● Assist with administrative assignments related to discharges and participate in quarterly and annual reporting for care conferences

● Support residents with Medi-Cal and billing, coordinate and schedule appointments for residents

● Schedule visitations for residents and their families while maintaining COVID-19 safety measures Pacific Vision Institute, Lasik Surgery Clinic, San Francisco, CA 5/2020 – 8/2020 Patient Care Assistant Internship

● Assisted with preparation for eye examinations by conducting refraction tests to measure patients’ cornea

● Went over pre-op and post-op instructions for patients during visits; provided emotional support before patients underwent procedures

● Responsible for online scheduling of patients appointments IHSS Public Authority (In-Home Supportive Services), San Francisco, CA 6/2018 – 2/2021 Healthcare Provider

● Provided domestic services which included cleaning, laundry, transportation and scheduling of medicalappointments Cinderella Bakery & Café, San Francisco, CA 2/2018 – 3/2021 Cashier/Barista

● Mentored and trained new team members on “Square” system operations, customer service strategies, and sales goals EDUCATION

City College of San Francisco, San Francisco, CA 4/2020 – 2/2021 Community Health Worker Certificate Program

University of South Kazakhstan, Shymkent, Kazakhstan 2012 – 2016 Bachelor of Education - Foreign Languages and Literatures SKILLS AND CERTIFICATIONS

● Bilingual fluency in Russian, English

● Social Services Designee Certification awarded by Brooke Russo & Associates, Inc.

● Ability to manage multiple tasks and stay organized; Strong experience using computers and computer systems VOLUNTEER EXPERIENCE

Jewish Family and Children’s Services of the Bay Area, San Francisco, CA 9/2018 – 2/2021

● Provided calls 2x/week to seniors with physical decline/developmental disabilities to check in and socialize

● Helped seniors and people with disabilities who cannot shop for themselves by delivering grocery orders

● Assisted staff run bi-weekly events with Shupin Social Club for young adults with developmental and intellectual disabilities