Service Representative Customer
Resume:
Tanasia Williams**** Pratt Street
Philadelphia, Pa 19124
********.**@*****.***
Summary
Professional with solid healthcare background, dedicated Customer Service Representative and Administrative Clerk motivated to maintain customer satisfaction and contribute to company success. Completing multiple tasks simultaneously, and following through to achieve goals. Answers a high volume of incoming calls while handling in person inquiries from clients and colleagues. Proven ability to establish rapport with clients and exceed expectations. Reliable and driven, with strong time management and prioritization abilities.
Professional Experience
Vanguard/Swiss Post Solutions 9/2019-Present Scanning/Document Specialist
●Inspect documents for content accuracy and visual specifications
●Remove staples, paperclips, page flags, etc. and fix bent or torn corners.
●Sort documents according to client specifications.
●Scan documents into an electronic system.
●Maintain records or documents either physically or electronically.
●Follow all company policies and procedures for maintaining records.
●Handle and store confidential documents appropriately during processing.
●Communicates with document imaging management to keep them informed of the status of work, potential issues and concerns.
●Performs quality control review on imported records, images and verifies accurate indexing of Vanguard record documents.
●Store, manage and track company documents internally and externally. Prepare and provide copies of documents.
●Scan documents, check accuracy of address, type index imaging number as well as operate all office equipment.
●Organize documents by sheet headers. Review documents for accuracy and quality of materials scanned. Process legal research-production
Ryder Bensalem, PA 5/2019-10/2019 Hub Specialist/Dispatch
● Develop delivery routes and maintain contact with drivers throughout the day.
● Collaborate with management to modify daily routes to accommodate the needs of customers
● Act as a communication liaison through the two-way truck radio system and answer incoming phone calls from drivers on the road.
● Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.
● Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
Accenture Philadelphia, PA 1/2018-4/2019 [Contract] Medical Records Analyst
● Examine medical records to ensure accuracy of billing and payments while working with a variety of electronic medical records at different medical facilities.
● Scanning and uploading patient information from both physical charts and various EMR systems and upload them into our system.
● Train, instruct, and/or provides technical support to medical providers and Medical Coding Analysts as appropriate regarding coding compliance.
● Proficient with various EMR systems such as Epic, Next Gen, E-Clinical, All-Scripts, Laitek and Prism to name a few.
Ciox Health Bensalem, PA 4/2016–7/2017 [Contract] Medical Records Coordinator
● 75-100 Inbound and Outbound calls daily. Documented and validated requests and authorizations for release of medical information according to established procedures and HIPAA guidelines
● Completed release of information requests including retrieving patients’ medical charts and returning charts
● Copied and scanned medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity
● Electronically transmitted medical record to processing operations EMR, HEDIS, EHR.
● Performed quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing
● Maintained working knowledge of the current state laws regarding fee structure and HIPAA regulations, as well as facility policies and procedures in regards to release of information
Harte Hanks Langhorne, PA 6/2015-4/2016 [Contract] Customer Service Representative
● Handled inbound calls in a courteous and efficient manner, while utilizing listening and comprehension skills and proper grammar
● Answered inbound calls and making outbound calls and responsible for the registration, scheduling and canceling of doctor appointments
● Provided optimal caller experience by effectively utilizing all resources to ensure single call resolution
● Acquired caller information and input all information into the system while multi-tasking with a 99% or greater accuracy rating
● Thorough understanding of medical terminology, insurance and plan qualifications
● Excellent written and verbal communication skills, professional grammar and excellent listening and comprehension skills with an attention for detail while multi-tasking in an extremely fast paced call center environment
Philidor Rx Services Hatboro, PA 4/2014-4/2015 Pharmacy Call Agent
● Handled a high volume of incoming calls/outbound calls in an office environment from/to laboratories, clinics, physicians, and patients
● Responsible for filling new prescriptions, refills and activating co pay cards
● Processed payments for prescription orders, documentation and using several different software’s and computer applications at one time.
Vertical Screen Warminster, PA 8/2012-4/2014 Occupational Administrative Clerk
● Responsibilities include handling a high volume of incoming calls in an office environment from laboratories, clinics, physicians, donors, and clients regarding drug screens, ADP experience and other health services.
● Handles invoices, opens mail, faxes, files, and scans documents.
Sykes Langhorne, PA 12/2011-8/2013 Scheduler
● Answered inbound calls and making outbound calls and responsible for the registration, scheduling and canceling of doctor appointments across the entire healthcare network
● Excellent customer service skills, efficient in medical office procedures, and medical terminology
● Efficient in several computer software applications such as Einstein dash board, Novell, All Scripts, AeCis and IDX
Education Community College of Philadelphia GED
P and A Nursing Philadelphia, PA CNA Graduated with First Honors
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