Valencia W. Rainey

**** ******** ******

Daphne, AL 36526

adqlhm@r.postjobfree.com

251-***-****

Authorized to work in the United States for any employer.

Work Experience:

Customer Service Representative

Regions Financial Corporation, 104 South Perry Street,

Montgomery, AL

May 1998 - January 2005

For a nationally known financial corporation that provided

quality care to both mortgagors and banking clients.

e Posted property tax payments to delinquent

accounts along with tabulating their late fee

amounts.

e Comprised and maintained efficient filing systems

of both the mail coming in and the mail going out

daily.

e Handled account receivables and account

payables for mortgagor taxes and other payments

out of their escrow money.

e = Strong communication skills both oral and written.

e Handled multi-line phone systems and transferred

calls to appropriate personnel. Noted on

mortgagors accounts that call was made and

transferred to appropriate department. Placed call

in my records so that could verify mortgagor

problem was solved.

e Operated the following computer systems:

Microsoft Word, Excel, and Outlook.

e Uploaded mortgagor original documents using a

document scanner.

Medical Secretary/Licensed Practical Nurse

Central Alabama Home Health, Auburn Street, Tuskegee, AL

June 1990 - March 1998

For a home health agency that provided quality care to

patients that were homebound, unable to drive, ambulate,

mentally inCOM) ct ciaimhiasiiallaiitiieimaniemeacn TION.

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