Cap Team Customer Service

Jennifer Taylor

Far Rockaway, NY *****

***.***@******.*** 347-***-****

SUMMARY: Customer service oriented individual seeking a position that utilizes my skills and abilities. Excellent Customer Service and communication skills. Motivated leader and team player, Ability to multi-task and work well in fast paced environment. Ability to use Microsoft Office (Word, Excel, Access, PowerPoint, Outlook). Able to work a flexible schedule including holidays.

Driving Experience: NYS Drivers License

CAREER EXPERIENCE:

CUSTOMER SERVICE & RETAIL & MEDIA

Created engaging digital content for video subscribers and broadcasted on a weekly basis charging customers for access to the content

Collected payment for services using encrypted payment system

Provided exceptional customer service to all customers

Scanned items and processed payments such as cash or card.

Bagged items and placing it in cart and checked return receipts

Greeted customers, making conversation and making sure they found what they needed.

Attached price tags to the merchandise on assigned floors.

Ensured product is neatly displayed and sized appropriately.

Assist in floor moves, merchandising, and housekeeping, stocked shelves with merchandise.

Supervised and maintained groups of dogs, walking 1-3 dogs simultaneously as well as played with and groomed dogs.

Transport dogs to and from facility.

ADMINISTRATIVE & EDUCATION

Handled incoming and outgoing calls, handled mail correspondence.

Maintained files by using a local filing system for easy storage.

Fax documents from the company to clients or customers, and receive incoming faxes.

Used Word and Excel to create spreadsheets or documents.

Directed interaction with children and working behind the scenes in planning and maintenance.

Supervised children outdoors as well as within the premises.

Maintained a safety and healthy environment.

Answered phone, taking messages and filling out paper work.

PRODUCTION, WAREHOUSE & MAINTENANCE

Filled up bottles and placed them on the line.

Made boxes and boxed up product and applied shipping labels

Placed packages on pallets to be ready to ship out.

Responsible for vacuuming, mopping, and always make it presentable

Cleaned windows and dusted and removing trash

Properly handled claims, returns and stocking.

Zoned areas, arranging and organizing merchandise.

Identified shrink and damages and ensured a safe work environment.

Unloaded trucks and used pallet jack to pull freight out to sales floor.

WORK HISTORY:

2019-Present Self-Employed Queens, NY Content Creator/Streamer

June 2018 - August 2018 Copac Industries St Louis, Missouri Line Worker (temp)

May 2017 - September 2017 Lowes Lake Saint Louis, Missouri Cashier (seasonal)

June 2016 - March 2017 Walmart O'fallon, Missouri Cap Team 2 Associate

January 2015 - September 2015 United Building Maintenance Manhattan NY Maintenance (temp)

March 2010 – September 2014 Lawes Group Family Daycare Brooklyn, New York Assistant Teacher (full time)

July 2012 – November 2012 St John's Bread and Life Soup Kitchen New York, NY Receptionist (seasonal)

2010 - January 2011 Biscuits & Bath New York, NY Dog Handler

EDUCATION:

New York State Dept. of Education Albany, NY

Earned General Equivalency Diploma

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