Patty S. Williams

**** ****** **.

Memphis, TN **106

901-***-****

adqlez@r.postjobfree.com

SUMMARY

I am an energetic professional with over 21 years of experience in one of the toughest customer service fields, computer repair. Job duties include, but are not limited to, providing assistance to clients regarding the repair of their computer notebooks and tablets. This is accomplished by using strong oral and written communication skills to find resolutions to service complaints and problems in a calm and efficient manner to the customer’s satisfaction through research. SKILL HIGHLIGHTS

● Active listening skills

● Critical thinking and problem solving

● Time management skills

● Organizational skills

● Professionalism and strong work ethic

● Team and collaboration skills

● Ability to multitask

● Task and detail-oriented

● Oral and written communication skills

● Ability to work with limited supervision

RELATED SKILLS

● Customer Service

● Data Entry

● Customer Billing

● Escalation Service

● Customer Warranty

WORK EXPERIENCE

Tech Data Synnex

Service Process Specialist 3/13/21 to 11/3/21

● Handle customers inquiries

● Update and sell warranty programs

● Sell products mobile products

● Take care of Returns and apply credits

● Create Return Merchandise Authorization for the repair process

● Submit billable quotes for repairs

● Customer Care management for Enterprise products Fujitsu America Inc., Memphis, TN

Sr. Customer Service Account Representative 12/14/98 to 3/12/21

● Received and resolved over 100 inbound inquiries and complaints by phone and email per week

● Made over 100 outbound calls and emails per day for inquiries and complaint resolutions

● Designated by management to handle irate and upset customers

● Developed and implemented procedures to improve workflow and efficiency

● Worked on special projects as assigned

● Sold company warranty products and uploaded them into the database Patty S. Williams

2597 Sparks St.

Memphis, TN 38106

901-***-****

adqlez@r.postjobfree.com

● Billed for services provided and handled collections from corporate customers

● Trained new employees

TECHNICAL EXPERIENCE

● Microsoft Outlook

● Microsoft Word

● Microsoft Excel

● Microsoft Access

● Microsoft Edge

● Microsoft Teams

● Net Change

● Clientele

● Kronos

● Workday

● Oracle

● Adobe Acrobat

● Google Chrome

● Cisco VPN

● Zoom

EDUCATION

Shelby State Community College (1975-1977)

Memphis, TN

(Completed 40 hours towards an AS (Associates of Science) degree) AWARDS AND RECOGNITIONS

● Special service recognition for exceeding job duties

● Received several complimentary letters from satisfied customers

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