Active Directory Customer Service
Resume:
Julia Wilkins
Contact
*********@*****.***
https://www.linkedin.com/in/Julia-wilkins-095b04191
Profile
Results-driven achiever with exemplary planning and organizational skills along with a high degree of detail orientation. Professional attitude with experience working across multiple teams. Excels in a dynamic environment with deadline driven goals. Comfortable working both in person and remote.
Key Skills
C++
SQL
Java
Agile and Waterfall
Windows and Linux
SQLServer
MySQL
Grafana
Greylog
Education
Liberty University
Lynchburg, Virginia
B.S. in Computer Science Cybersecurity Cognate
Expected Completion:
May 2022
Experience
Liberty University • Lynchburg, Virginia
Capstone Project • August 2021 - Current
Currently working on a hybrid Agile/Waterfall DevSecOps Capstone project that involves cycles of development, and security that will result in a proof of concept that utilizes ML (Machine Learning) and AI (Artificial Intelligence) to analyze security logs as well as data from PLC’s (Programmable Logic Controllers) on a SCADA (Supervisory Control and Data Acquisition) framework to anticipate cyber events before they happen
Client Financial Services of Michigan • Fenton, MI
Information Technology Intern • June - August 2021
Worked closely with a diverse team to monitor helpdesk requests and resolve tickets. Used Ontario Reports to create an up-to-date accounting of all customers and their current status. Performed system administration tasks such as applying updates and patches, administering accounts via Active Directory, and assisted with a companywide project migrating from Slack to Mattermost due to PII/HIPPA regulations.
Aroma Joes • Auburn, Maine
Barista • February 2017 – December 2020
Responsible for mastering a complex menu and delivering customized products quickly in a fast-paced environment with exceptional customer service. Other responsibilities included maintaining the POS, processing customer payments, closing the POS for the day, depositing cash, receiving deliveries, maintaining inventory, cleaning, and training new employees.
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