Customer Service Data Entry

SARA FERGUSON

Saint Louis, Missouri ● 314-***-**** ● ***************@*****.***

PROFESSIONAL SUMMARY

Highly motivated sales associate with extensive customer service experience. Record of increasing sales, improving the buying experience and elevating company profile market. Effective at multitasking, managing time, and maintaining a friendly attitude under pressure. Builds consistent loyalty and long-term relationships with customers and co-workers. SKILLS

GPS and route planning Customer service

City and non-city driving POS knowledge

Attention to detail Listening skills

Product displays Organization

Product sales Multitasking

Service sales Problem solving

Safety standards Microsoft Word

Leadership skills Microsoft Excel

Store opening Microsoft PowerPoint

Store closing Computer proficiency

WORK HISTORY

Server ● 1998 to 2005

Steak ‘n Shake ● Saint Louis, Missouri

● Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, and following procedures for safe food preparation

● Operated cash register for cash, check, credit card, and gift card transactions

● Maintained positive customer service during face-paced operations

● Communicated clearly and effectively with co-workers

● Assisted with inventory control and stock ordering Administration ● 2005 to 2015

Witco Services ● Saint Louis, Missouri

● Responsible for the collection, depositing and reporting for donations to charity

● Effectively used technology to provide accurate financial record-keeping services for clients who use both telemarketing and direct mail firms

● Proficient in document scanning, collection of donor data, transfer of daily donor information, escrow services, bank deposits, electronic transfers, and data entry Caregiver ● 2015 to 2018

State Certified ● Saint Louis, Missouri

● Assisted with activities of daily living including bathing, dressing, grooming, eating, transferring and getting to and from activities and appointments

● Scheduled and monitored the proper medications and doses

● Provided companionship and participated in daily activities

● Maintained a clean and organized living space

● Effectively provided financial organization

● Provided overnight care

Special Services ● 2019 to PRESENT

Home Depot ● Saint Louis, Missouri

● Operated cash register for cash, check, credit card, and gift card transactions

● Supported loss prevention goals by maintaining accurate register drawers, updating inventory regularly, and monitoring each shopper’s behavior

● Trained members of staff on operating procedures and company services

● Solved problems by informing customers of the current store policies

● Scanned items, checked pricing, applied discounts and printed labels

● Offered each customer top-notch, personal service to boost sales

● Assisted customers in applying for store credit cards EDUCATION AND CERTIFICATES

High School Diploma ● 1997

Roosevelt ● Saint Louis, Missouri

State Certified Caregiver

REFERENCES

Lucy ● 314-***-****

Store Manager ● Home Depot

LaShaundra ● 314-***-****

Human Resources ● Home Depot

Craig, Jason, Tony ● 314-***-****

Supervisors ● Home Depot

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