Store Manager, Administration Clerk, Assistant manager, Sales Associa
Resume:
LIEZL ABOU EL AZM
*****************@*****.*** 081******* Windhoek
Summary I am a highly organized, dedicated and motivated store manager with five years experience working in the retail industry in various positions. My strengths include having excellent administration skills, being detail-oriented, having the ability to solve problems and a determination to see things through to a positive conclusion. In my role I strived to meet sales targets, recruited, trained and developed employees and provided optimal customer service satisfaction. I am adept at brainstorming product marketing strategies, merchandising techniques and growing customer data base. I have a keen interest in business management and helping companies grow and become more successful.
Skills
Proficient in Microsoft Office, Google drive, Spreadsheets, Writing skills and Email
Problem Solving
Ability to work under pressure Visual Merchandising
Time management skills Organizational skills
Reliable and honest Management skills
Multi-tasking skills Self-motivated
Customer Service Written and verbal
Communication skills
Experience Le Creuset Windhoek, Namibia Stuttafords, Maerua Mall Windhoek Store Manager Administration Clerk
04/2015 – 03/2017 03/2014 – 09/2014
Processed daily paperwork, balanced cash register drawers, produced staffing schedules and prepared
deposits
Managed office paperwork, including scanning
documents and routing business correspondence
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize
shrinkage
Fielded telephone calls and offered prompt,
detailed answers to meet any request
Managed inventory tracking and physical inventory counts to minimize loss
Supported office clerical functions using word
processing and other software, email and office
machines
Maintained a high standard of store merchandising and store cleanliness
Oversaw office inventory by restocking supplies
and submitting purchase orders
Placed stock orders, received and sorted stock
deliveries and overseeing pricing of stock
Organized computer-based information to
minimize errors
Recruited, managed, trained and developed staff Contacted customers about changes or updates in accounts and communicated potential problems
Oversee store opening and closing procedures Prepared packages by generating packing slips and setting up courier deliveries
Dealt with customer queries and complaints Implemented a practical filing system American Swiss Maerua Mall Atlantic Cinema Swakopmund, Windhoek, Namibia Namibia
Sales Associate Sales Asisstant
09/2008 – 08/2009 12/2005 – 06/2006
Sold various products by explaining unique features and educating customers on proper care of products
Accepted and completed cash and credit card
payments
Maintained knowledge of current promotions,
exchange guidelines, payment policies and security practices
Answered customers’ questions about available
products, prices and features
Worked with fellow sales team members to achieve group targets
Built strong relationships with clients to maintain loyalty and promote efficient operations
Closed deals with minimal oversight Responded to customers requests for unavailable products and suggested other suitable options
Met merchandise processing standards and maintained an organized and accessible work area
Highlighted target products and eye-catching
signs, displays and shelf positions
Answered incoming telephone calls to provide store, products and services information
Answered incoming telephone calls to provide
store, products and services information
Education and Training Monotronics Success College Windhoek
Advanced Diploma’s in Human Resources Development 1 & 2, Business Management and Administration, Employee Relations, International Business Communication, Management Theory and practice and Training and Development
03/2009
West Side High Swakopmund
Grade 12 Certificate
12/2005
Language Proficient in English and Afrikaans
Interests I enjoy cooking/baking, travelling and reading interesting books References Tobias Shilongo – Sales Manager, Stuttafords Windhoek 081*******
Ben Paine - Managing Director of Le Creuset South Africa and Namibia
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