Manager Sales Customer Service

Contact No: 971-***-**** Email: ***************@*****.*** D.O.B: 14-03-96 Location:House number 13 kirti nagar sector 15

Gurgaon 122001

OBJECTIVE

Seeking a position in a bank in a challenging but rewarding organization, bringing proven ability to handle customer complaints effectively and situations in crisis are well resolved.

COMPETENCY OVERVIEW

Post Graduate Certificate in Retail Banking – (PGCRB) June2020

Institute of Professional Banking (Panchkula)

Specialized Training Program that prepares aspiring bankers to be bank ready

●Overview of Banking & its functions

●KYC/AML guidelines & its adherence, Stages of ML, Objectives of KYC, Features, PML Act 2002

●Types of Accounts (Liabilities/Assets) – Demand Deposit, Term Deposit, OD, CC limits.

●Types of Customers – Single/Joint, Minor, Blind, Deaf & Dumb, Illiterate, Proprietorship, Partnership, public limited, trust accounts and Exim accounts.

●Account Opening Process – Complete Documentation – ID Proof, Address Proof, FATCA declaration .

●Cash management – Teller Functions, Fake Notes identification, Security Features.

●Clearing Functions – MICR Code, CTS, CTS 2010, Features of CTS Cheque.

●Payment Mechanism – Funds Transfer – IFSC Code, NEFT, RTGS, IMPS

●Third Party Products – Mutual Funds, Insurance etc.

●Banking Sales – Prospecting, Cross Selling, Up-Selling.

●Customer Service – Non Financials – Change of Address, Passbook Printing etc.

●Digital Banking – ATM’s, POS, Internet Banking, Mobile Banking, Phone Banking, UPI

●Complaint Handling – How to resolve customer complaints and queries.

ACADEMIC CREDENTIALS

●KURESHETRA UNIVERSITY

BA (arts) with 62% aggregate May’2018

●H.B.S.E

12th with 70% aggregate Mar’15

10th with 76.2% aggregate Mar’12

ACHIEVEMENTS

• 1 year diploma from Heartron in computer application.

. NISM-Series-V-A: Mutual Fund Distributors Certification Examination

. One year experience in kotak mahindra bank Assistant manager sales department

PERSONAL DETAILS

Residential Address : #31/a Mandi Saniyan, Hansi, Dist-Hisar-125033

Father’s Name : Mr. Ved Prakash

Linguistic Abilities : English, Hindi

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