Operations Supervisor Dock Worker

Edward Bustamante

San Bernardino, CA ***** 909-***-**** **********@*****.***

Summary

Over 20 years of experience working in management. More than 10 years in air freight & LTL transportation & over 10 years in 3PL warehousing.

Expereince

GXO Logistics 04/19/2021 – 01/21/2022

Operations Supervisor

Assisted in multiple departments; PIT Department, receiving department, & outbound department

Responsible for the daily productivity of the outbound department of the Adidas account

Labor shifting, if volumes do not require daily headcount, to maintain efficiency

Ensuring that we are meeting the daily outbound goal for the department

Daily validation and approval of employee timecards

Daily trouble shooting of outbound orders with inaccuracies

Systemically trouble shooting orders that failed to ship

Employee training

Electrolux 03/30/2020 – 2/18/2021

Operations Supervisor

Ensuring accuracy of orders being picked & loaded (Systemic & Physical Audit of orders picked)

Ensuring outbound trailer departures are going out timely, (within 2 hours of appointment time)

Reviewing timecards for accuracy & weekly timecard approval (Kronos)

Ensuring safety measures are being followed – Safety audits

Daily start up communications meeting and physically stretching

UPS-SCS 03/15/2010 – 04/30/2020

Distribution & Logistics Operations Supervisor (H.G.S.T. & Adidas Accounts)

Controlling expenses-if volumes decrease, so must our labor expense

Forecasting weekly expected revenue & expense with extreme accuracy

Ensure employees are working productively, by verifying against MAR

Monthly billing & validation of billing reports for accuracy

Maintaining Inventory accuracy of 98% or higher for both Type 1 & Returns inventory

Monthly inventory validations / Cycle counts

Customer relations, responding to emails, phone requests, customer projects, meetings.

Training – ISO 9000 certified account

Must ensure we are training employees to meet ISO regulations & requirements

Employee reviews & appraisals, (15 direct report employees & 5 temp employees).

Timecard approvals & validation, for both UPSers & temp employees.

Employee development and training, for development and growth opportunities.

Emery Worldwide/Menlo Worldwide Forwarding/UPS Freight Forwarding 07/28/1997 – 3/2010

Dispatch/Outbound Operations Supervisor/Office Supervisor

Dispatching approximately 24 drivers covering a geography of approximately 180 miles squared. Including Orange County, L.A. County, Riverside County & San Bernardino Counties.

Ensure & assist drivers to make timely deliveries, following up on any guaranteed service commitments.

Dispatching customer pick-ups to the drivers based on their route geography and or business needs.

Ensure drivers were back to the facility between 1700 – 1745, to ensure adequate time to build and transport all Air Freight Containers to the Ontario International Airport.

Ensure we were reweighing customer shipments, scanning the shipments to the containers, and sorting any through containers for addition revenue from the HUB.

Checking reports end of day:

Positrak Report – Shipment Scans.

Reweigh Report – Percentage of shipments re-weighed.

Logging in Checks. (Checks On Delivery payments)

Ensure special rate quotes were distributed to the sales staff.

Hazmat Certified – auditing and inspecting customer hazmat declaration documents for IATA compliance & accuracy.

Forwarding any sales leads to the sales team.

Driver/Dock worker 12/28/1994 – 7/20/1997

Delivering shipments to meet customer deadlines.

Picking up customer packages.

Assisting customers with any special needs.

Loading & unloading air freight containers by destination.

Loading Linehaul trailer based on service and destination of the shipments.

Re-weighing any shipments ending with a weight of 0 or 5 or over 150 lbs.

Scanning all shipments to the container or trailer they are being loaded into, for tracking purposes.

Education

1993 – 1994 International Air Academy Ontario, California

Certified Travel / Airline Agent. Graduated

*Served as class president*

1992 – 1993 Calvary Chapel Bible College Twin Peaks, California

A.A. Degree in Theology, Graduated

Skills

Bilingual in Spanish, both spoken and written

Proficient in multiple W.M.S. (Ecom 2000, Connectship, Worldship, SAP, Kronos, & Exceed 3.6.)

Proficient in Microsoft Outlook, Word, and Intermediate in Excel

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