GWENDOLYN JONES

**** * **** **

OMAHA, NE *****-*605

Phone: 402-***-****

Email: adql84@r.postjobfree.com

Employment History

Customer Care Service Representative

**/**** - **/**** * Two C Inc 100 Redwood Shores Pkry, Redwood City, CA Card holder assistance, update profile, assist with company policy questions, transactions inquires, high rate customers, computer systems, websites, typing, money inquires, internet system, Customer Service Representative (Customer Service

transactions, internet services, transactions inquires, customer needs

Customer Service Representative

07/2000 - 01/2019 AAA Customer Service Membership 4010 S 148th Street, Omaha, NE Responding to emergency road service requests in a call center environment Listening to members and identifying their problem Performing geographical location spotting and data entry Seeking a solution to get the member back on the road Analyzing member accounts to determine additional products and services that benefit the member Navigate through a P.C. and multiple applications Provide a high level of customer service in a professional Make orders for individuals diet needs. Assist in a timely matter. Be very respectful of needs. Confidential information. Work in a team environment.

researching products, providing service for Insurance policy coverages. Advising Insurers of policy coverage in a timely matter, navigating computer programs, using people soft, scheduling program, outlook, using 2 screens, using different programs to assist customers needs, certifying on calls. Education History

Issuing Institution Location Degree Received Course of Study Connors State College Computer Science

Muskogee

Muskogee,

OK Associate's Degree Computer Science

North High School Omaha, NE High School

Diploma

General High School

Curriculum

Detailed References

Ronnetta Mcgee, Supervisor

AAA Nebraska

12724 Laurel Ave

Omaha, NE 68164

402-***-****

Personal reference known for 15 year(s).

Chanyta Horne

402-***-****

Personal reference known for 13 year(s).

MILDERD BARNES

402-***-****

Personal reference known for 20 year(s).