It Support Font

Location:

Bangladesh

Salary:

1,567,408 annual

Posted:

March 28, 2022

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Resume:

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<td align="right"><span class="style5">Powered By <span class="style1">B</span><span class="style2">d</span><span class="style3">jobs</span>.<span class="style4">com</span></span></td>

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Applicant's Name

SAYED MOHAMMAD MASROOR HOSSAIN

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Photograph

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Contact Address

Address: 1410/1638 Askarabad, P.S: Double Mooring, Chittagong, ., Double Mooring, Chattogram

Home Phone

<br />

Primary Mobile No: 019********

Office Phone

<br />

Secondary Mobile No :019********

Mobile

<br />

Emergency Contact No : 019********

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Primary Email : *******.***********@*****.***

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Alternate Email : *********@*****************.***

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CAREER OBJECTIVE:

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<td colspan="6" class="BDJHeadline01"><U>Career Objective:</U></td>

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IT Specialist with over 12 years of experience and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier One/Tier 2 IT support role. Work well independently, or in a group setting providing

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CAREER SUMMARY :

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<td colspan="6" class="BDJHeadline01"><U>Career Summary:</U></td>

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Lead IT Specialist Engineer(As an outsourced)<br>Company: Banglalink<br>From Jan, 2021 to till now.<br>IT Support Specialist(As an outsourced)<br>Company: Banglalink<br>From Jan, 2017 to Dec, 2020.<br>IT Support Officer(As an outsourced)<br>Company: Banglalink<br>From 2012 to 2016.<br>IT Officer<br>Company: Global suppliers ltd<br>From Oct, 2009 to July, 2012<br>IT Admin<br>Company: Nandan, Dhaka<br>

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SPECIAL QUALIFICATION :

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<td colspan="6" class="BDJHeadline01"><U>Special Qualification:</U></td>

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MCP. Completed MCSE course, CCNA

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EMPLOYMENT HISTORY, TOTAL YEAR OF EXPERIENCE:

Employment History:

-->

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<td colspan="6" class="BDJHeadline01"><U>Employment History:</U></td>

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Total Year of Experience

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<STRONG>Total Year of Experience :</STRONG> 13.5 yrs

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Position, DateFrom, DateTo

Lead IT Specialist Engineer(as an outsourced)( 1.2 yrs )

<br>

<span class="BDJNormalText06"> (January, 2021 - Continuing)</span>

<br>

</th>

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<strong>Response(as an outsourced for Banglalink)</strong>

<br>

<span class="BDJNormalText06">Younusco city center, CDA Avenue, Chittagong</span>

<br>

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<strong>Area of Expertise</strong>

<br>

Microsoft Azure ( 0.3 yr ), Office 365 ( 0.3 yr ), Windows 10 ( 0.3 yr )

</span>

<br>

<STRONG>Duties/Responsibilities</STRONG>

<br />

. Perform technical team leadership role in a matrixed environment for enterprise business support and <br>

project-based applications development within an array of diverse systems and technologies <br>

architecture.<br>

. Provide technical support for 400+ users and ensure proper maintenance of workstations, printers, and <br>

peripherals.<br>

. Configure users and devices in Azure account, MS Teams and Zoom.<br>

. Ensure application of information security/information assurance policies, principles, and practices <br>

while developing procedures responding to new threats to systems to ensure confidentiality, integrity, <br>

and availability.<br>

. Manage the installation of software and hardware, system fixes, updates, and enhancements.<br>

. Maintained workstations, servers and Printers across Five locations in five Cities.<br>

. Serves as a technical contact person and primary customer liaison with responsibility for managing <br>

vendors.<br>

. Trained local employees in using and managing the system<br>

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Position, DateFrom, DateTo

IT Support Specialist( 3.9 yrs )

<br>

<span class="BDJNormalText06"> (January, 2017 - December, 2020)</span>

<br>

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<strong>Response</strong>

<br>

<span class="BDJNormalText06">Younusco city center, CDA Avenue, Chittagong</span>

<br>

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<strong>Area of Expertise</strong>

<br>

MICROSOFT OFFICE ( 1.9 yrs ), Windows ( 1.9 yrs )

</span>

<br>

<STRONG>Duties/Responsibilities</STRONG>

<br />

Provides a single point of contact for end-users to receive support and maintenance within the Banglalink's desktop & Laptop computing environment. This includes installing, diagnosing, repairing, maintaining, configuring and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance. Troubleshoots problem areas (in person, by telephone, via e-mail or Helpdesk trouble ticketing system) in a timely and accurate fashion, and provide end-user assistance whenever required. <BR>. Catering to users' IT related problems and needs <BR>. Log and follow-up on helpdesk calls <BR>. IT equipment preparation and installation <BR>. Follow up on repairs with suppliers <BR>. IT equipment's Inventory documentation<BR>. Provide support in call Centre regarding voice issues<BR>. Avaya IP phone configure<BR>. Video conference call support <BR>. LAN and WLAN troubleshoot and administration<BR>. Implementation of different project assigned by System and Network Team.<BR>. Configure mobile device to access outlook<BR>. VPN Support(Cisco Any connect and Foti client) for Mono brand<BR>

</td>

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Position, DateFrom, DateTo

IT Support Officer( 4.3 yrs )

<br>

<span class="BDJNormalText06"> (August, 2012 - December, 2016)</span>

<br>

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<strong>PeopleScape</strong>

<br>

<span class="BDJNormalText06">Younusco city center, CDA Avenue, Chittagong</span>

<br>

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<strong>Area of Expertise</strong>

<br>

Hardware ( 2.2 yrs ), Peripherals ( 2.2 yrs )

</span>

<br>

<STRONG>Duties/Responsibilities</STRONG>

<br />

. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.<br>

. Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.<br>

. Diagnosing and troubleshooting windows processing problems, as well as applying solutions in order to increase efficiency.<br>

. Resolved computer hardware and software, printing, installation, word processing, email, and operating systems issues.<br>

. Assist user on Microsoft office suite problems troubleshoot vpn (remote access) connectivity problems<br>

. Evaluates and reports on new tools and trends in the customer support field.<br>

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Position, DateFrom, DateTo

IT Engineer( 5.6 yrs )

<br>

<span class="BDJNormalText06"> (December, 2010 - July, 2016)</span>

<br>

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<strong>Global Suppliers</strong>

<br>

<span class="BDJNormalText06">Gulshan, Dhaka</span>

<br>

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<strong>Area of Expertise</strong>

<br>

Hardware ( 2.8 yrs ), networking ( 2.8 yrs )

</span>

<br>

<STRONG>Duties/Responsibilities</STRONG>

<br />

Planned, built and managed implementation of windows network of 30 computers. Maintenance of LAN and troubleshoot hardware and network problem. Provide IT security and different software installation in network PC and Server. Make different user group and give them permission accordingly.

</td>

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Position, DateFrom, DateTo

IT Admin( 2.1 yrs )

<br>

<span class="BDJNormalText06"> (October, 2008 - November, 2010)</span>

<br>

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<strong>Nandan Mega Shop</strong>

<br>

<span class="BDJNormalText06">Dhanmondi, Dhaka</span>

<br>

</td>

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<strong>Area of Expertise</strong>

<br>

Software ( 2.1 yrs )

</span>

<br>

<STRONG>Duties/Responsibilities</STRONG>

<br />

Effectively manage system functionality to ensure ongoing operation, receiving product, requisition product, returning product, create different report module to support accounts, sales and store. Support 20 internal and 30 external end user on daily basis on using Microsoft server 2003<br>

. Provide user permission and security and share different network resources.<br>

. Troubleshoot of hardware software and network<br>

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'ACADEMIC QUALIFICATION:

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<td colspan="6" class="BDJHeadline01"><U>Academic Qualification:</U></td>

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<td width="20%" align="center" style="border-right:1px solid #666666"><STRONG>Exam Title</STRONG></td>

<td width="15%" align="center" style="border-right:1px solid #666666"><STRONG>Concentration/Major</STRONG></td>

<td width="15%" align="center" style="border-right:1px solid #666666"><STRONG>Institute</STRONG></td>

<td width="12.5%" align="center" style="border-right:1px solid #666666"><STRONG>Result</STRONG></td>

<td width="10%" align="center" style="border-right:1px solid #666666"><STRONG>Duration</STRONG></td>

<td width="15%" align="center"><STRONG>Achievement</STRONG></td>

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Exam Title

Bachelor of Computer Science

</td>

Concentration/Major

Computer Science

</td>

Institute

University of Pune, India<br /><I>[Foreign Institute]</I>

</td>

Result

Second Class, Marks :54%

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Passing Year

2003

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Duration

3 years

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Achievement

</td>

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Exam Title

HSC

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Concentration/Major

Science

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Institute

SKBZ Bangladesh Islamia College, UAE<br /><I>[Foreign Institute]</I>

</td>

Result

First Division, Marks :81%

</td>

Passing Year

1995

</td>

Duration

2 years

</td>

Achievement

* Marks

</td>

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TRAINING:

Bdjobs-AMCAT Certification Test

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<td colspan="6" class="BDJHeadline01"><U>Training Summary:</U></td>

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<td width="19%" align="center" style="border-right:1px solid #666666"><STRONG>Training Title</STRONG></td>

<td width="19%" align="center" style="border-right:1px solid #666666"><STRONG>Topic</STRONG></td>

<td width="15%" align="center" style="border-right:1px solid #666666"><STRONG>Institute</STRONG></td>

<td width="15%" align="center" style="border-right:1px solid #666666"><STRONG>Country</STRONG></td>

<td width="15%" align="center" style="border-right:1px solid #666666"><STRONG>Location</STRONG></td>

<td width="15%" align="center"><STRONG>Duration</STRONG></td>

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Microsoft office2010

</td>

Microsoft office2010

</td>

New Horizons

</td>

Bangladesh

</td>

Dhaka

</td>

2013

</td>

32 Hours

</td>

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Microsoft windows-7

</td>

Microsoft windows-7 configuring

</td>

New Horizones

</td>

Bangladesh

</td>

Dhaka

</td>

2013

</td>

16 Hours

</td>

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CCNA

</td>

IP Addressing, Subneting, Super subneting, Router, Managing cisco IOS, Stating routing,RIP,EIGRP,OSPF,BGP,ACL,NAT,Layer2 switching,STP,VLAN

</td>

CISCO velly

</td>

Bangladesh

</td>

Dhaka

</td>

2011

</td>

6 Month

</td>

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MCSE

</td>

Managing and Maintaining a Windows Server 2003 Environment,Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure,Planning and Maintaining a Windows Server 2003 Network Infrastructure,Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrast

</td>

ASM

</td>

USA

</td>

Maryland

</td>

2008

</td>

6 months

</td>

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</table>

</td>

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PROFESSIONAL QUALIFICATION:

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<td colspan="6" class="BDJHeadline01"><U>Professional Qualification:</U></td>

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<td width="25%" align="center" style="border-right:1px solid #666666"><STRONG>Certification</STRONG></td>

<td width="25%" align="center" style="border-right:1px solid #666666"><STRONG>Institute</STRONG></td>

<td width="25%" align="center" style="border-right:1px solid #666666"><STRONG>Location</STRONG></td>

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CCNA

</td>

Cisco Velly

</td>

Dhaka

</td>

September 30, 2011

</td>

January 6, 2012

</td>

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MCP

</td>

Microsoft

</td>

USA

</td>

September 28, 2007

</td>

June 14, 2008

</td>

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</table>

</td>

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</table>

CAREER AND APPLICATION INFORMATION:

Career and Application Information:

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<td colspan="6" class="BDJHeadline01"><U>Career and Application Information:</U></td>

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Looking For

<td width="32%" align="left" style="padding-left:5px;">Looking For</td>

Mid Level Job

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Available For

<td width="32%" align="left" style="padding-left:5px;">Available For</td>

Full Time

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Present Salary

<td width="32%" align="left" style="padding-left:5px;">Present Salary</td>

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Expected Salary

<td width="32%" align="left" style="padding-left:5px;">Expected Salary</td>

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Preferred Job Category

<td width="32%" align="left" style="padding-left:5px;">Preferred Job Category</td>

Bank/Non-Bank Fin. Institution, IT/Telecommunication

</td>

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Preferred District

<td width="32%" align="left" style="padding-left:5px;">Preferred District </td>

Anywhere in Bangladesh.

</td>

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Preferred Country

<td width="32%" align="left" style="padding-left:5px;">Preferred Country </td>

Armenia, Australia, Canada, Germany, Switzerland, United Arab Emirates, United Kingdom

</td>

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Preferred Organization Types

<td width="32%" align="left" style="padding-left:5px;" valign="top">Preferred Organization Types</td>

Banks, Telecommunication, Software Company, IT Enabled Service, ISP, Computer Hardware/Network Companies, NGO, Overseas Companies

</td>

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</td>

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Specialization:

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<td colspan="6" class="BDJHeadline01"><U>Specialization:</U></td>

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<STRONG>Fields of Specialization</STRONG>

</td>

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<ul><li> IT Troubleshooting</li><li> Computer Troubleshooting</li><li> Networkwroking</li><li> Windows Administration</li><li> Microsoft Office Suite</li><li> Remote Desktop Service</li><li> Software

Contact this candidate