Loss Prevention, Customer Service, Operations

David B. O’Callaghan

Loss Prevention & Operations Managemen

*******@*****.***• 317-***-****

Indianapolis, IN

Highly analytical professional with 15+ years of experience in loss prevention, operations management, fund raising, and customer service. Stellar record of formulating data-driven reports regarding workplace violence, theft, fraud, critical incidents, and process improvement. Recognized for mitigating risks by analyzing data, conducting audits, and identifying areas of improvements, and developing/implementing actionable plans. Adept at distilling complex operations problems into tangible revenue, efficiency, and margin driven growth with relentless commitment to quality, employee engagement, and customer satisfaction.

Areas of Expertise

Strategic Planning & Execution

Security/Crisis Management

Lifecycle Project Management

Quality Assurance & Control

Operations Management

Regulatory/Statutory Compliance

Continuous Process Improvement

Documentation & Reporting

Relationship Management

Signature Accomplishment

●Supported Tridge in increasing net worth of under $1M to $5M+ within three years.

●Accomplished additional incremental sales revenue of 76% of independent agents with top-notch customer service.

●Created 300+ new accounts within eight months, projecting $1.2M every year in increased revenue.

●Achieved significant improvement in recruitment methodology with policy, procedure, and document creation.

Professional Experience

Marsden Services-BHD, Whitestown, IN 2021 – Present

Supervisor

Deliver quality guidance and direction to staff of approximately 20 general cleaners and floor technician’s. Maintain workplace safety and cleanliness by conducting weekly audits and safety reviews. Adhere to Amazon policies and procedures while maintaining strict compliance with OSHA and ANSI guidelines.

Key Contributions:

●Played key role in leading and mentoring team with a keen focus on achieving designated business goals.

●Minimized exposure to communicable diseases/viruses by maintaining diligent disinfectant routine.

●Ensured accuracy of information by maintaining proper documentation as well as building and fostering interdepartmental relations to deliver quality customer service.

RCI LLC, Carmel, IN 2015 – 2020

Supervisor, Deletions Team

Delivered quality support to 2,000+ call center staff aimed at ensuring accurate delivery of accurate information to members, troubleshooting accounts for escalated issues, and receiving transferred calls as needed.

Key Contributions:

●Received promotion four times within span of five-years for performing exceptional well and achieving corporate defined goals.

●Accommodated members for relocation while promoting interdepartmental coordination.

Farmers Insurance Group– Platform District 22, Indianapolis, IN 2013 – 2015

Recruiter

Conducted interviews to recruit industry top talent while managing mergers and acquisitions. Participated in trade-shows, networking events, candidate interviews, and presentations.

Key Contributions:

●Implemented HR placement programs to recruit best of best candidates from college relationships.

●Managed overall aspects of departmental procedures, formulated data-driven reports, and presented to higher management for informed decision-making.

Staffworks USA Muscular Dystrophy Association, Indianapolis, IN 2011 – 2013

Fundraising Coordinator

Delivered proactive support in raising $4,500 in grants within first two weeks. Communicated project's current status to all stakeholders by creating and presenting project assignment status reports.

Key Contributions:

●Scheduled venues, contacted potential donors, and developed advertising campaigns that resulted in raising $45K+ within 30 days.

●Orchestrated meetings with potential donors to build/foster relationship with donors and achieve fundraising targets.

Additional Experience

●Tridge Alliance, Technology Recruiter, Indianapolis, IN

●Golden Rule Insurance Company, Broker Support Representative, Indianapolis, IN

●Powerway Incorporated, Shipping & Receiving Manager Call Center Rep. Order Fulfillment Specialist Account Executive, ISO/QS 9000 Quality Management Indianapolis, IN

Educational Background

Some Courses

University of Southern Indiana

Trainings/Certifications

Passed with honors Detective Training Institute in San Diego, CA in 2010

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