E D U C A T I O N A L H I S T O R Y

PATTS: College of Aeronautics

BS in Aircraft Maintenance Technology February 2016 - February 2018

St.John Colleges

High School January 2011 - December 2015

Electrical Wiring, Break System, and Steering System Cooling System, Clutch System, and Suspension System Starting System, Ignition System, Overhaul manual

transmission, engine mechanical system and differential and front axle

Calamba Man Power Development - TESDA

Automotive Mechanic June 2020 - February 2021

W O R K E X P E R I E N C E

Provide technical checks and support using Editorial Manager along with other application resources.

Provide respectful and professional communication

according to customers' queries in email and chat using Amazon Workspace and Oracle Service Cloud.

Act as the first point of contact for customers, solve the most common and complex problems users may have,

and gather all the necessary information before

escalating to the higher support levels.

Inputs and record correct data on multiple computer programs.

Customer Service Representative (Non-voice)

Straive (fomerly known as SPi Global) July 15, 2021 - March 07, 2022

Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products. Bagged merchandise carefully to prevent damage of

delicate items such as bread and eggs

Grocery Bagger

Sta.Rosa Laguna January 2019 - October 2019

Blk 27 Lt 11, Abraham St.,

Annex 35 Better Living

Subdivision, Barangay Don

Bosco, Parañaque City.

099********/096********

C O N T A C T M E A T

S K I L L S S U M M A R Y

Ability to work under

pressure and multi-task.

Coding (HTML5 and CSS3)

Outbound/Inbound email

and chat.

Successful working in a

team environment as well

as independently.

Excellent non-verbal

communication skill.

Analytical and Problem

solving skills.

JEROME DE LA CRUZ

P E R S O N A L P R O F I L E

Extremely motivated to constantly develop my skills and grow professionally. I am a proactive and very hard-working individual who strives for achievements with a desire to succeed.

C H A R A C T E R R E F E R R A L

Calamba Manpower

Development - TESDA

Contact No# 090*-***-****

C E R T I F I C A T E

National Certificate II

for Automotive Mechanic

adql2y@r.postjobfree.com

Alden S. Viloria Mechanic Trainor

Contact No# 63+950*******

Crisolo C. Gamboa Senior

Manpower Development Officer

Email: adql2y@r.postjobfree.com

Contact this candidate