Data Entry Customer Service

CURRICULUM VITAE Surjeet Kaur

*******.******@**********.*** 981*******

CAREER OBJECTIVE

To obtain a challenging post at your reputable organization that will utilize both my education background and professional experience to contribute to the organization noble and humiliation goals simultaneously provide excellent opportunities for career development and personal growth.

SKILLS

Have excellent data entry and computer skills

Organized and have good time management

Work well within a team environment

Enthusiastic for change

Initiate action

Be able to handle multiple tasks and projects effectively under deadline pressure

Have solid written and verbal communication

Have minimum of a high school diploma or equivalent Experience

Oct-2015- May-2017 Jindal Intellicom Pvt Ltd

Client

Relationship

Executive

● Communications through Telephone Calls and Emails.

● Handle complaints via emails or calls, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

● Give all the details regarding products therapies, treatment and their benefit.

● Track all the record of customer to keep them for long time clients. Managed and enhanced relationship with the existing and prospective clients of the company.

● Handled pricing, service, invoicing queries of customers. Superior verbal and written communication skills in English and Hindi with the ability to quickly establish trust and reliability over the phone.

● Ability to listen, empathize, and effectively handle challenging customers in a professional and pleasant manner

● Ability to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required.

Providing timely, accurate and comprehensive responses to customers and their appropriate representatives.

● Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer's enquiry

● Maintain excellent knowledge of company’s portfolio of products and services in order to understand customers’ needs

● Respond to incoming requests for cancellation of services and convince customers to continue their subscription

Sep-2018 -Till Present Srijan Medi Solutions Pvt Ltd Accounts Coordinator

Communication with accounts, sales representatives and Logistics departments.

Supports Account Managers, Account Executives, Sales leader, and other internal departments handles all other duties as requested.

Regularly communicates with team members on upcoming changes, anticipates needs of teammates

Planning & Organization - Maintains customer records including contact information, insertion orders, billing, history, etc. Assists with planning and coordination.

External/Internal Customer Support - Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image. Provides A-class customer service and support to sales staff and customers.

Works with various team members in the following areas- Calls, Email, CRM, Excel

& Word.

Manage multiple customer Bank details & records.

Entering in customer contact and order information into order management database

Coordinate with clients via calls, emails & WhatsApp in a timely manner with prompt revert.

Listen and understand customer requests, questions, and complaints

Prepare presentation in financial year as per client record to run the further accordingly.

Coordinate with Md, Director Manager is regarding payments & accordingly update to finance team for further accountancy.

Education

Bachelor Of Arts University Of Delhi- New Delhi

Intermediate C.B.S.E Board 12th Std

Matriculation C.B.S.E Board 10th Std

Strength

Self-motivated

Strong organizational skills

Decision making

Adaptability

Interpersonal Communication

Area Of Interest

Social Sites

Surfing Traveling

Child Care

Cooking

Reading Books

Personal Details

Address 10340/1 Bagichi Pirji Pratap Nagar

Date of Birth 4 may 1991

Gender Female

Nationality Indian

Marital Status Married

Languages Known Hindi, English, Punjabi

Surjeet Kaur

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