End Associate Customer Service
Resume:
Ulrike Curry
************@*****.***
I am currently looking for a full-time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.
Work Experience
Customer Service Representative
Results-CX - Atlanta, Georgia (Remote)
November 2001 to March 2022
Answering customer calls, placing orders, tracking orders, giving balance, activating cards,
Sending out catalogs, providing information on accounts, notating accounts. Providing
technical support for company website and mobile apps.
Customer Care Representative
Alorica/Dominion Gas – Atlanta, Georgia (Remote)
September 2018 to August 2021
Answering customer inquiries regarding billing, payment, credit, rates, and service requests Input pertinent residential and commercial customer account information. Assesses customer needs in scheduling and issuing a variety of service order requests. Counsel customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/ agencies for additional assistance. determines and obtains security deposits for new business accounts. Promotes, explains, sets up customer service programs.
FRONT END ASSOCIATE
KROGER
October 2009 to January 2018
Resolve customer complaints in a professional manner while providing customer satisfaction. Alert customers to upcoming sale events and promotions. Welcomed customers into store and assist customers with locating items. Operating a cash register. Reconcile cash drawers and input information for Western Unions.
Wage Garnishment Collector
Nationwide Credit Inc - Kennesaw, GA
July 2000 to February 2009
Negotiated with account holders to devise repayment plans and minimize collections receivables. Investigated accounts with balance errors using accounting software. Reached out to over 75 account holders daily. Persistently communicated with customers with extremely past due accounts to recover lost revenue. Maintained compliance with fair debt practices and regulatory guidelines.
INTAKE SPECIALIST
Sertec Corporation - Atlanta, GA
August 1998 to March 2000
Enter telephonic reports for Workers Compensation, Disability, General Liability, Automobile, and Property Damage into client systems. Average 30 to 40 reports daily. Taking reports with 95% accuracy.
Education
Atlanta Area Technical College
May 2006
High School Diploma
Benjamin E. Mays High School June 1988
Skills
•35 WPM (9 years)
•EXCEL (9 years)
•MICROSOFT OFFICE (9 years)
MS OFFICE (9 years)
•TEAM PLAYER (10+ years)
Additional Information
SKILLS
Type 35 wpm, Strong Work Ethic, Good Communication Skills, Microsoft Office Suite: Word, Excel and Power Point, Acting as a Team Player, Fax, Email and Interoffice Equipment, Positive Attitude and Time Management Abilities
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