Front Desk

Stacey

Frahm

sm***-****

staceyfahmz**x@—m

aileom

Osage Beach, MO

65049

SUMMARY

Dedicated employee known forher great customerseniceand hospitality. And her positive

attitude wil alvays make a bigdifference.Organizedand motivated employeethat iseagerto

apply time managementandorganizationalskilsinvarious environments. Flexible, hard

working. ane ready to lear andcontibutetoteamsucces.

SKILLS

1 Peoplesills © Friendly, positiveattiude

© Organizational skis © Communication

© Customersenice © Teambuilding

EXPERIENCE

Front Desk Associate

Lake Ozark, MO

‘CamdenOntheLake Resort Aug2020 to Nov2021

‘© Managed guestcheck-n and check-out procedures resenations and payments

© Veriiedandcollected client payments.

‘© Answered phone andemailsto make resenationsand take guest information

1 Pointed out property details and guided guests todiningareas pool, spaand fitness

‘© Posted roomcharges for fod, liquorandtelephonecallsbasedon individual customer

© Inputcustomerdataintoresenation software and made immediate updates to reflect

roomchanges.

Front Desk Associate

Lake Ozark, Mo

ualityinn Hotel Feb 202: tJun 2001

‘© Answered phones torespondtacustomer inquiries and transfer cllst appropriate

staffmembers

‘¢ Handled payment processing and provided customers with receipts and properbills

and change.

Managed guestcheck-n and check-out procedures resenations and payments

Vetfiedandcollected cient payments

‘Anowered phone andemailsta make reserationsand take guestinformatin.

Responded toinguris and room requestsmade online, by phone oremal

EDUCATION AND TRAINING

Highschool Diploma,

{Camdenton High School May2003

Camdenton, MO

‘Reforncesare available won requ

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