Customer Service Data Entry

SUMMARY

HIGHLIGHTS

WORK EXPERIENCE

LUPE GARCIA

San Dimas, CA 91773 C: 714-***-**** *************@*****.*** Detail-oriented administrative assistant, escrow assistant, retail sales, customer service. Excellent problem solving skills, as well as 30 years experience customer service, Highly motivated to be a team player also driven to improve results and exceed goals. Data entry

Bank reconciliations

Balance cash drawer

Accounting

Microsoft word

Employee payroll

Accounts payable

Front desk, lobby

Manager for escrow office, order

sipplies, daiily banking

Proficient in SAP & RBJ Escrow

Software

Bilingual English/Spanish

Type 45 wpm

10-key by touch

Scanning & appending

documents

Knowledge of 10-31 Exchange,

Loan Documents, Real Estate

contract, HOA documents, Title

documents, CRMLS, Docu-Sign,

NDC,RPA, ZipForm

09/2019 to Current Assistant Escrow Officer

American Financial Network, Inc. Chino Hills, CA Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.. Sort mail. Process weekly banking. 05/2018 to 01/2019 Escrow Officer

Real Estate Connection Covina, CA

Prepare escrow instructions, receipt in funds, disburse funds, balance files, customer service

11/2015 to 03/2017 Retail

Dress Barn San Dimas, CA

Seasonal holiday employee, cashier, assist women and men in sales and cross- selling.

09/2012 to 05/2013 Cashier

Stein Mart Huntington Beach, CA

Seasonal, Customer service, Cash register, open credit cards for clients, balancing cash drawer, merchandising of store layout 03/2007 to 03/2009 Land Service Agent/Administration So California Edison Huntington Beach, CA

Two year contract with So Calif Edison Co Acquisition, Title & Real Estate Dept. Assisted with legal grant deeds and Notes, scan & append documents to SCE database, prepare documents & files for retention, clerical functions performed, data entry, filing, disburse incoming/outgoing mail 11/1987 to 07/2005 Previous experience

Bank, Escrow, Real Estate, Retail West Covina, Huntington Beach, CA Customer service, cross-selling credit cards, balance cash drawer, Package & prepare loan documents for funding, prepare & type loan documents, prepare

& type escrow instructions, assist clients in all areas pertaining to escrow, loan documents, HOA documents, Receipt in funds & disburse funds, escrow closer of files, prepare daily office banking, monthly & yearly sales totals, auditing, 10-31 Exchange, data entry filing, prepare escrow files in boxes for storage, Prepare HUD-1 cling statement for clients.

I worked at the following companies; Cal Fed, Home Savings, Trans-National Escrow, Star Real Estate/Advantage 1 Escrow, Cardinal Pacific Escrow I also worked part-time in retail sales throughout my career with the following companies; Petries' Boutique, Robinson's-May, Ann Taylor Loft, Estee Lauder/Macy's, Dress Barn.

EDUCATION

Criminal Law

Citrus Community College Glendora, CA

Studied Criminal Law as well as finance and accounting

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