Customer Service Staff Support

MARIE ALICE BOURSIQUOT

702-***-**** *****.*********@*****.***

PROFESSIONAL SUMMARY

Customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting, sales staff support and planning / implementing proactive procedures and systems to maintain and improve operation.

CORE QUALIFICATIONS

Customer service expert

Flexible to work all hours

High-speed Internet connection and capable home computer

Able to multitask on a regular basis

Independent worker who does not need supervision

Extremely reliable

Able to learn new products or procedures quickly

Bilingual– Native French and English speaker and conversational in Spanish WORK EXPERIENCE

Colossus : November 2018- September 2020

A committed team player acknowledged a “total quality customer services Professionals”. Skilled at learning new concepts quickly, working well under pressure And communicating ideas clearly and effectively.

Ability to follow instruction well and Make decisions with no supervision. Affectively developed telephone communications skills (inbound, outbound) and consistently met quotas. Adepts at multitasking in a fast paced environment worker, with strong bias for action. 3 years of inbound phone call experiences.

RECONMR

COLLECTING SURVEY DATA Work from Home February 2019 – March 2021 Conducting outbound calls and survey respondents on a wide variety of topics. collect survey data by phone and complete the following duties on a daily basis: making outbound phone calls, reading a script verbatim, asking questions to respondents, and recording responses to open ended questions or multiple choice questions.

EDUCATION

College degree in Business management

Associate degree in marketing

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