Sales Executive Bpo

E-***, Nagarjuna Appartment, Mayur Kunj

New Delhi -110096

C.no. 991*******

PRIYANKA ARORA

Email - *****.********@*****.***

Career Objective

To

To To work in a creative, innovative and challenging environment to help the organization in achieving its objective in

the the most efficient manner by applying my skills and abilities and thereby growing with the organization.

Profile Summary:

•Ability in learning new concepts quickly, managing deadlines and communicating ideas clearly

•Excellent team player with strong analytical, leadership and organizational skills

Education:

Course

Year of passing

Board/University

Institution Name

Division

B.com

2001

Delhi University

Bhagat Singh College

3rd Div.

Senior Secondary

1998

C.B.S.E

Summar Field School

Ist Div.

Computer Knowledge – Basic like net surfing, excel, MS Office.

PROFESSIONAL EXPERIENCE

Kalkine Consultancy LTD. Aug'20-Sep'21

Designation. : Assistant manager

Roles and Responsibilities

• Target achievement n generating revenue and upselling.

• Team adherance

• Sales and generating revenue for the Process.

• Resolving customer queries.

• Managing the floor.

• Taking Escalated calls.

• Maintaining the targets and SLA as per client requirements.

Firstidea LTD. Aug'19- March'20

Designation. : Senior Sales Executive

Roles and Responsibilities

Process : Network Securities Outbound calls)

• Making Outbound calls and pitch for the product.

• Taking Escalated calls

• Team adherance

• Target achievement n generating revenue.

• To make outbound calls too related to queries of Escalations.

Fareportal travels India pvt. Ltd. Aug.15 2015 – July 14 2017

Designation. : Sr. Executive

Process :Cheapoair.com( Billing/and Sales )

Roles and Responsibilites:

* To handle inbound calls related to billings of the customer cum Upselling.

* To take inbound calls related to queries.

* To manage the floor in case of Managers's absence

* Email reverts too for customer resolution.

* Mantain the SLA and quality scores as per client expectation.

CORE BPO LTD June. 2012 - March 2013

Designation. : Senior sales executive

Process : Sainbury's Energy (Gas. n elecicity)

* To make Outbound pending calas by the automated dialer to pitch for the productoo.

* Schedule adherence and achieve set targets and interview sessions with orientation.

* Executive Maintain CSAT scores.

* Achieve sales targets .

* Escalated calls ( NO PAPERS AS COMPANY SHUT DOWN)

Teleperformance India Pvt. Ltd. Apr. 2009 - May 2011

Designation : T.S.E

Process: Adobe Technical (Blended)

Roles and responsibilities:-

* To handle inbound calls related to adobe ACROBAT products.

* To send emails related to the customer queries.

Intouch solutions pvt. Ltd. Dec'05 - Jan'08

Designation: Sr. Executive, promoted as Team leader later

Process: HUTCH

Roles and Responsibilities:

* Manage floor supervision

* Taking escalated calls

* Check MIS reports to be sent to client

* Pre and post shift briefs

* Quality checks with feedback

* Roster management

* Controlling attrition rate

* Enhancing skills of agents.

Giving tutorial classes up-to higher secondary all subjects except Hindi 2001-2009

Language Proficiency

Write

English, Hindi

Read

English, Hindi

Speak

English, Hindi, Punjabi

Hobbies and Interests

Watching movies, Internet Surfing, Listening Music, Learning New things in terms of creativity and activities

Astro learning

Personal Details

D.O.B 12th Nov’80

Nationality Indian

Date :

Priyanka Arora

Place – Delhi -NCR

Contact this candidate