Phone Operator Customer Service

Location:

Sacramento, CA

Salary:

open

Posted:

March 23, 2022

Contact this candidate

Resume:

Elizabeth F. Rarang

Sacramento, CA *****

Email: *******@*****.***

Cell phone: 831-***-****

OBJECTIVE: To obtain any position which will offer a variety of challenges and responsibilities where my abilities and skills can be fully utilized.

EDUCATION:

Heald College Milpitas, CA January 2014 – April 2014

Associate in Applied Science Degree in Pharmacy Technology

Member of Phi Theta Kappa International Honor Society with a 4.0 GPA

HIPAA Certified

PERSONAL ATTRIBUTES:

Good Organizational skills, Flexible and Adaptable, Able to Multi-Task and meet deadlines, Goal Oriented, Work well with others, Twenty plus years of Customer Service experience, Proficient in Microsoft Office (Word, Excel, PowerPoint), Excellent Phone Manner, Bilingual: English and Tagalog

WORK EXPERIENCE:

Medication Technician Carlton Senior Living Enhanced of Sacramento Nov. 2016 – Current

Responsible for passing medications, Assist resident with administering medications, Monitoring care of residents, Communicating with families and health care professionals, Administer schedule and PRN medication under the direction of RN and Licensed nursing staff, Provide support to nursing staff regarding resident health related needs, Reorder refill medications, Faxed Doctor’s for any zero refill medications, Communicate with families any medications, Faxed Doctor’s/call families for any refusal of medications

Endoscopy Technician / Receptionist / Phone Operator Monterey Bay Endoscopy Center

June 2003 – April 2015

Started out as phone operator to receptionist to endoscopy technician. Performed administrative and clinical tasks to keep the practice running smoothly, Took medical histories and recorded vital signs, Explained treatment procedures to patients prepared patients for examinations. Assisted physicians during examination, Instructed patients about medications and special diets. Authorized drug refills, telephoned prescriptions to pharmacies, answer phone calls, take messages, transfer calls, schedule appointments, medical records, Perform general clerical duties that include but not limited to: copying, faxing, mailing, and filing. Directed phone calls for 26 plus lines, Maintain an updated and accurate schedule for 11 doctors, Update medical records according to HIPAA guideline.

Elizabeth F. Rarang

Sacramento, CA 95828

Email: *******@*****.***

Cell phone: 831-***-****

References:

Bawandeep Kaur (LVN Carlton Senior Living 3 years)

5822 Caribbean Cir

Stockton, CA 95210

209-***-****

Johanna Sherif (LVN Carlton Senior Living 3 years)

8123 Sunrise Blvd. #154

Citrus Heights, CA 95610