Phone Operator Customer Service
Resume:
Elizabeth F. Rarang
Sacramento, CA *****
Email: adqko6@r.postjobfree.com
Cell phone: 831-***-****
OBJECTIVE: To obtain any position which will offer a variety of challenges and responsibilities where my abilities and skills can be fully utilized.
EDUCATION:
Heald College Milpitas, CA January 2014 – April 2014
Associate in Applied Science Degree in Pharmacy Technology
Member of Phi Theta Kappa International Honor Society with a 4.0 GPA
HIPAA Certified
PERSONAL ATTRIBUTES:
Good Organizational skills, Flexible and Adaptable, Able to Multi-Task and meet deadlines, Goal Oriented, Work well with others, Twenty plus years of Customer Service experience, Proficient in Microsoft Office (Word, Excel, PowerPoint), Excellent Phone Manner, Bilingual: English and Tagalog
WORK EXPERIENCE:
Medication Technician Carlton Senior Living Enhanced of Sacramento Nov. 2016 – Current
Responsible for passing medications, Assist resident with administering medications, Monitoring care of residents, Communicating with families and health care professionals, Administer schedule and PRN medication under the direction of RN and Licensed nursing staff, Provide support to nursing staff regarding resident health related needs, Reorder refill medications, Faxed Doctor’s for any zero refill medications, Communicate with families any medications, Faxed Doctor’s/call families for any refusal of medications
Endoscopy Technician / Receptionist / Phone Operator Monterey Bay Endoscopy Center
June 2003 – April 2015
Started out as phone operator to receptionist to endoscopy technician. Performed administrative and clinical tasks to keep the practice running smoothly, Took medical histories and recorded vital signs, Explained treatment procedures to patients prepared patients for examinations. Assisted physicians during examination, Instructed patients about medications and special diets. Authorized drug refills, telephoned prescriptions to pharmacies, answer phone calls, take messages, transfer calls, schedule appointments, medical records, Perform general clerical duties that include but not limited to: copying, faxing, mailing, and filing. Directed phone calls for 26 plus lines, Maintain an updated and accurate schedule for 11 doctors, Update medical records according to HIPAA guideline.
Elizabeth F. Rarang
Sacramento, CA 95828
Email: adqko6@r.postjobfree.com
Cell phone: 831-***-****
References:
Bawandeep Kaur (LVN Carlton Senior Living 3 years)
5822 Caribbean Cir
Stockton, CA 95210
Johanna Sherif (LVN Carlton Senior Living 3 years)
8123 Sunrise Blvd. #154
Citrus Heights, CA 95610
Amos Kimani (LVN Carlton Senior Living 6 years)
10136 Ellenwood Ave. Apt 6
Sacramento, CA 95827
Malti Devi (LVN Carlton Senior Living 6 years)
59 Monaghan Circle
Sacramento, CA 95823
Marilyn Miller (RN – charge nurse Carlton Senior Living 3 years)
3533 Driver Way
Antelope, CA 95843
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