Detail Manager Data Entry

MELISSA BURGESS

Sterling, Ky...***** · 859-***-****

Professional Summary:

Experienced management professional with strong leadership and relationship building skills.

Reliable worker with strong mechanical aptitude and a willingness to learn. Manager motivated to learn new trades and skills, interested in growing a career and fostering leadership capabilities.

Dedicated Detail Manager bringing 15+ years if experience working with food establishments. Excel in fast paced, high volume environments. Strong team leader and trainer ready for new professional challenges. EXPERIENCE

09/2016 – CURRENT

ASSISTANT UNIT DIRECTOR, BOJANGLES

Scheduled and assigned daily work activities for crew. Assisted customers with food selection, inquiries and order customization requests.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Mentored new sales associates to contribute to the store’s positive culture. Communicated with and supported sales, marketing and administrating teams.

Recommended alternative items when product was out of stock. Maintained cleanliness and presentation of stock room and production floor.

Helped drive sales goals and achieve monthly quotas. Operated cash registers for cash, check, and credit card transactions with 100% accuracy.

02/2010 – 09/2016

GENERAL MANAGER, COMPASS GROUP

Solved and Identified any complex issues that impacted management. Maintained positive relationships with all customers. Followed standards and procedures to maintain work safe environments. Tracked income, labor expenses via Microsoft Spreadsheets, and generated weekly reports.

Worked alongside staff to discuss and implement best practices and exceed team objectives.

Maintained all schedules, inventory, truck orders, and payroll. 11/2003 – 02/2010

911 DISPATCHER FOR EMS, FIRE, AND SHERIFF, MENIFEE COUNTY SHERIFF

Entered details such as payments, account information, and call logs into the computer system.

Worked directly with the Sheriff’s Department, EMS, and Fire Department to achieve help throughout the community.

EDUCATION

1985

GED, PENNINGTON GAP HIGH

Pennington Gap, Virginia

BUSINIESS, MOUNTAIN EMPIRE COLLEGE

Big Stone Gap, Virginia

SKILLS

● Team Leadership

● Conflict resolution

● Project Management

● Public Speaking

● Powerful negotiator

● Strong verbal communication

● Data Entry

● Budgeting and Finance

● Self – Motivated

● Staff development

● Clerical support

● Data Management

● Document scanning

● Extremely organized

● Client assessment and analysis

● Skilled in Power Point, and Word in

Microsoft Office.

REFERENCES:

Dona Rogers: 502-***-****

Geoffery Allen: 859-***-****

Danielle Mullins: 859-***-****

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