Customer Service Billing Specialist

Virginia Brown

**************@*****.*** • LinkedIn • Troy, AL ZIP Code • 334-***-****

Goal-focused and dynamic professional with extensive experience in managing collecPons and billing processes as well as leading the preparaPon and forwarding of bills to customers in compliance with organizaPonal procedures. Customer-oriented individual with proficiencies in maximizing client saPsfacPon through delivering excepPonal service, surpassing needs, and swiSly idenPfying and resolving potenPal customer-facing problems. Expert in leveraging excepPonal communicaPon and relaPonship building skills to provide an unparalleled level of customer service. Equipped with communicaPon, collaboraPon, and interpersonal skills along with proven apPtude to work well under pressure and effecPvely handle mulPple tasks while remaining calm. Finely tuned analyPcal skills with a dedicaPon to conPnually restructure and improve work processes. Wiley Sanders Truck Lines, Troy, AL 2003 to 2020

Billing Specialist

Received and managed incoming payments with a\enPon to credibility and maintain status of accounts to idenPfy and balance inconsistencies in the accounts. Issued and posted bills, receipts, and invoices while adhering to billing department policies and procedures. InvesPgated and resolved payment and billing issues in a Pmely manner. Coordinated directly with customers and clients according to the requirement. Complied with best possible pracPces to sustain utmost confidenPality in all financial and personal informaPon. Served as a point of contact for colleagues from other departments.

• Achieved recogniPon in collaboraPng with switchboard and answering more than 1000 calls per day.

• Earned recogniPon for scanning and indexing drivers bills as well as invoicing and mailing in an efficient effecPve manner.

• Fostered high-profile and lucraPve relaPonships with clients by providing excepPonal services. Addi$onal experience as Sales Manager within Freidman's Jewelers, Troy, AL. High school diploma

Qualifica6on Summary

• Billing OperaPons ExecuPon

• Customer Service & Support

• Process Improvement IniPaPves

• Customer RetenPon & AcquisiPon

• Invoice / Payment Processing

• Team Training & Leadership

• Strategic Plans ExecuPon

• Performance OpPmizaPon

• Key RelaPonship Development

Career Experience

Educa6on

Client Name

Page 2

Pike liberal arts, Troy, AL

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