Practice Coordinator
Resume:
LISA R ESGUERRA
**** ****** *** ****** ● PENSACOLA, FLORIDA 32526
************@*****.***
Result-oriented professional with 22 years healthcare Practice Coordinator experience offering strong knowledge of business processes and ability to coordinate department operations to achieve set targets. Centered around our patients while coordinating methods to ensure 100% provider and patient satisfaction.
Summary of Skills:
Remarkable organizational, leadership, and analytical skills
Familiarity with business functions and principles
Proficient in data analysis and operation metrics
Ability to direct business operations, and develop and monitor budget
Knowledge of applicable highly complex scientific/office procedures and techniques relating to position is desirable
Possess thorough knowledge of guidelines and regulations for the practice.
Strong knowledge of Microsoft Office suite, including Word, Excel and PowerPoint along with other programs used by SHMG / SHHS.
Detail oriented with strong analytical and problem solving skills
Ability to work in a cross-functional matrix organization
Able to manage conflicts and resolve problems effectively
Professional Experience:
Envision Health Physician Services Practice Coordinator
Emergency Division
July 2018- Present
Manage System Physician Practice, Multisite Emergency Departments:
Sacred Heart Hospital Adult ED: 70,000 annual visits, Level 2 Trauma Center
Sacred Heart Ped ED: 40,000 annual visits Level 2 Trauma Center Pediatric
Ascension Gulf Coast Physician Group System Team Leader II – Emergency Division
April 2002 – July 2018 (buy out by Envision Physician Services)
Manage System Physician Practice, Multisite Emergency Departments:
Sacred Heart Hospital Adult ED: 70,000 annual visits, Level 2 Trauma Center
Sacred Heart Ped ED: 40,000 annual visits Level 2 Trauma Center Pediatric
Ascension Gulf Coast Physician Group System TeamLeader II – Emergency Division
April 2002 – December 2017
Manage System TeamLeader, Multisite Emergency Departments:
Emerald Coast Hospital ED: 50,000 annual visits.
Port Saint Joe Hospital ED: 10,000 annual visits.
Manage System Clinical Workforce:
60 ED Physicians
38 APCs.
Operational management expertise:
Assure that the Health Ministry is provided with consistent, high quality, and cost-effective operations with respect to procurement, purchasing, inventory, receiving, and supply distribution functions.
Develop strong relationships with hospital administration and other key players within the hospital and the company.
Compile and maintains current and accurate data for all providers.
Compile and maintains current and accurate clinical metrics and performance data for all providers.
Over sees the Scribe program request all sign on and completes onboarding process
Credentialing and Compliance
Ensured business operations are held in conformance with state and federal regulations
Responsible for ensuring providers are credentialed, appointed, and privileged with health plans, hospitals and patient care facilities.
Complete provider credentialing and re-credentialing applications; monitors applications and follows-up as needed.
Maintain copies of current state licenses, DEA certificates, malpractice coverage and any other required credentialing documents for all providers. Tracks license and certification expirations for all providers to ensure timely renewals.
Report any real or suspected violation of the corporate compliance program, company policies and procedures, harassment or other prohibited activities in accordance with the reporting policies of the company
Obtain clarification of policy whenever necessary and may use the resources available through the Compliance, Human Resources or Legal Department to do
Patient Experience, Open and closure of patient complaints in the ERS system in compliance with CMS requirements.
Finance
Monitor departmental budgets, regulatory compliance, departmental contracts and vendor relations.
Complete payroll for all Physicians /APCs with the Department.
Work with billing and coding closely to ensure charts completion in a timely manner.
Manages budget for CME and reimbursement expenses.
Mange multimillion dollar accounts
Scheduling and Recruitment
Ensure that all ED services and clinical activities are well distributed, balanced, and executed timely and accurately
Complete Clinical Schedules for Multisite EDs listed above.
Obtain interview details from Recruitment for onsite interviews.
Escort provider through the interview process at the site being a key source of information and hospitality.
Communicate feedback to the respective recruiter.
Collaborate with liaison to develop an individual be consistent onboarding plan for each client hospital by working directly with hospital liaisons. Collaborates closely with recruiters and medical staff personnel to forecast onboarding at each site.
Keep Site Medical Director (SMD) informed of onboarding plan and encourages their involvement in the process.
Quality assurance and rounding with provider for engagement and satisfaction at 30-day, 90 days and one year of employment.
Collect feedback data from new hires and provides reports to leadership.
Schedule students, residents for clinical rotation.
Obtain and submit evaluations for residents and students from ED attending.
Assistant to Division Chief of Emergency Medicine
Serve as liaison to achieve departmental goals.
Implement improvement plans based on the Director's approval.
Schedule Department Meeting, Schedule all meeting for the SMD.
Work closely with nursing management and staff.
Train new Physicians on the systems / programs.
Run reports on Physicians LOS / D2MD etc.
Run all data for finance to complete Physicians incentives
Reference Upon Request
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