Administrative Assistant Pharmacy

Kavitha Thanga

Tel: 647-***-**** Email: ******************@*****.***

Toronto, ON. M1X 2A2

pharmacy assistant

•Excellent interpersonal and organizational skills; capable to work efficiently under pressure

•Terrific listening and communication skills including reading and writing

•Knowledge of pharmacy terminology, abbreviations and brand and generic name of drugs

•Identify common prescription and non-prescription drugs, as well as medical devices that support healthy living

•In depth mathematical skills necessary to accurately compute fractions, ratios, percentages, and total quantities

•Ability to compound oral solutions, topical creams, and ointments

• Knowledge of pharmacy law and ethics

• Basic knowledge of aseptic techniques and drug distribution systems

•Great math skills and understands cash drawer balancing and reconciliation.

•More than seven years of work experience in customer service

•Accurate and very effective working with people with different background

•Work professionally in a fast-paced environment; able to work independently and in a team

•Proficient in MS Word, Excel, Access, PowerPoint Windows-Microsoft Edge, Internet Explorer

Work experience

Cashier -Tim Hortons Jan 2015 to Present

•Assists clients in both the drive through and counter areas.

•Treats all customers with professionalism at all times.

•Balances cash drawer at shift beginning and ending.

•Performs all duties as assigned by supervisor.

•Minimizes customer wait times.

Administrative Assistant – Conros Corporation June 2013 – Dec 2014

•Worked as part of a team and supporting the office manager and responsible for the

day -to-day tasks and administrative duties

•Provided administrative support to the directors and answer telephones promptly and courteously assist clients and employees throughout the organization

•Handled customer inquiries, complaints, billing questions and payment extension/service requests

•Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues

Kavitha Thanga P: 647-***-**** E: ******************@*****.***

Administrative Assistant - North-York Accident Support Service Feb 2007 – Mar 2012

•Addressed and resolved customer accident complaints empathetically and professionally.

•Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues.

•Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

Education

Currently Studying

Diploma in Pharmacy Assistant 2021-Present

Medix School

Topics covered in the Pharmacy Assistant program:

•Introduction to Pharmacy Practice

•Human Anatomy, Physiology and Pathology with Medical Terminology

•Pharmaceutical Calculations

•Pharmaceutical Law and Ethics

•Pharmacology and Pharmaceutical Fundamentals

•Non-Sterile Compounding

•Sterile Compounding and Introduction to Institutional Pharmacy Practice

•Retail Pharmacy Practice

•Interpersonal Skills, Communication, Problem Solving and Client Services

•CPR and First Aid Certification

Contact this candidate