Title Analyst & Support
Resume:
Katherine R Highsmith
Jacksonville, FL 32211
*****.**********@*****.*** 904-***-****
Experience
Digital Risk
Title Analyst & Support
September 2019 - Present
Reviewing Appraisal, Taxes and Title for Refinance Mortgages. Communicated with title companies, internal and external partners to resolve title issues timely to ensure we meet closing deadlines. Handled escalated situations timely and efficiently. Maintained good quality scores which lead to working on special projects.
Allstate Benefits
Supervisor II
February 2006 - December 2018
Managed 13 Onshore and 9 Offshore Team Members, Processing Payments, Special Weekly & Monthly Reports, Assisting Team Members on how to accurately distribute funds, one on one meetings and Skype meetings, Reversals, and Quality. Handling escalated agents through email and phone conversations to resolve processing errors to ensure items were resolved quickly. Kelly Services
Allstate Workplace Division-Financial Analyst
April 2005 - February 2006
Processing Insurance premiums to individual policies with the requirement of processing a minimum of $50,000.00 or 50 payments daily. Met and exceeded goals daily. Stay at home mom
October 1997 - April 2005
Childcare
Skills
MSP, Microsoft Excel, Microsoft Word, 10-Key by Touch, Typing 60 WPM, Reconciliation, Reversals, Deposits, Voiding Checks, Converting documents, Coordinating BI-Weekly Team Meetings, Strong organization, Excellent attention to detail, Flexible team player, Critical thinking, Requires minimal supervision, Invoice and payment transactions, Demonstrates the ability to manage multiple tasks and meet deadlines through a Production Environment, Strong customer relations, Professional phone etiquette, High level of accuracy, Focused on identifying discrepancies and finding realistic solutions. Education
Sandalwood High School
May 1986
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