Katherine R Highsmith

**** ***** ******

Jacksonville, FL 32211

adqkbp@r.postjobfree.com 904-***-****

Experience

Digital Risk

Title Analyst & Support

September 2019 - Present

Reviewing Appraisal, Taxes and Title for Refinance Mortgages. Communicated with title companies, internal and external partners to resolve title issues timely to ensure we meet closing deadlines. Handled escalated situations timely and efficiently. Maintained good quality scores which lead to working on special projects.

Allstate Benefits

Supervisor II

February 2006 - December 2018

Managed 13 Onshore and 9 Offshore Team Members, Processing Payments, Special Weekly & Monthly Reports, Assisting Team Members on how to accurately distribute funds, one on one meetings and Skype meetings, Reversals, and Quality. Handling escalated agents through email and phone conversations to resolve processing errors to ensure items were resolved quickly. Kelly Services

Allstate Workplace Division-Financial Analyst

April 2005 - February 2006

Processing Insurance premiums to individual policies with the requirement of processing a minimum of $50,000.00 or 50 payments daily. Met and exceeded goals daily. Stay at home mom

October 1997 - April 2005

Childcare

Skills

MSP, Microsoft Excel, Microsoft Word, 10-Key by Touch, Typing 60 WPM, Reconciliation, Reversals, Deposits, Voiding Checks, Converting documents, Coordinating BI-Weekly Team Meetings, Strong organization, Excellent attention to detail, Flexible team player, Critical thinking, Requires minimal supervision, Invoice and payment transactions, Demonstrates the ability to manage multiple tasks and meet deadlines through a Production Environment, Strong customer relations, Professional phone etiquette, High level of accuracy, Focused on identifying discrepancies and finding realistic solutions. Education

Sandalwood High School

May 1986