Remote Agent Customer Service
Resume:
Debbie Jubb
Abingdon,Maryland 21009
**********@*****.***
Skills
Team Management
Strong Work Ethic
Strong Remote Skills
Remote Agent Skills
Inbound/Outbound Collections/Customer Service Skills Call Center Experience Word
Conflict Resolution as well as Scheduling Expert
Coaching and Developing agents
Execution of Company Policies
Persuasive Punctual
Motivational Diverse
Goal Oriented
Management of remote employees
Great attention to detail
Good investigation skills
Strong Communication Skills
Strong People Skills
Detail Oriented
Strong Team Player
Customer Satisfaction Champion
Experience
January /2021 to present
Remote Collections/Customer Service Agent/S3 Shared Solutions
● Contact Credit Unions Members about Delinquent Accounts and try and collect on these accounts.
● Inbound and Outbound calls to assist member of Credit Union with any issues on their accounts
● Work and assist members in forbearance to try and help them to return to current status
● Assisting member with any issues on Mortgages/ Car Loans/Credit Card Loans June 2020 - January2032
Customer Service Supervisor/ Transcore White March Maryland
● Managed a team of 18 new agents to get them up to speed to enter the call center floor
● Highly involved in hiring process/onboarding process/ and training and nesting for new hires
● Reviewed call, did coaching and developing of agents to be successful September 2012- July 2019
2
SR Collections Team Leader/ PayPal/Hunt Valley,Maryland
● Led a team of Sr Collections agents/coached and developed these agents to assist other Leaders
● Supervised a team of almost 30 agents/ assist with all hiring/ terminating/ coaching and development of agents/ as well as training and onboarding of agents
● Reviewed call/ conducted one on ones coaching sessions to help agents become successful Education
September 1972 - May 1976
Patterson High School/Baltimore,Maryland
● Business Diploma
Awards
● Received a Gold Envelope Award at PayPal for demonstrating a strong work ethic and treating my peers and customers with respect
● Received a Leadership Award at PayPal for assisting my peers in Leadership
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