Office Assistant Administrative

Michelle Monsma – Fully Vaccinated

*-**** ****** ******, **** Coquitlam, BC V3B 3R2 (c) 604-***-****

**************@*******.***

March 24, 2022

Office Assistant

Burnaby, BC

Attention: Human Resources Manager

Please accept the attached resume as my application for the Office Assistant position in Burnaby that is currently posted on the SFU website. I am a hard-working professional able to undertake a variety of office support tasks and work diligently. Paying attention to detail is my forte and helping to find and incorporate new and effective ways to help the company work better is an automatic task for me. I have plenty of office experience and think that I would be an asset to your company. I am always willing to learn and do so quickly.

I have strong interpersonal and communication skills as well as a passion for Customer Service. I have 5+ years of administrative and customer service experience. I also possess an Office Assistant Certificate and have used Microsoft Word, Excel, Access and Outlook. I have also worked with lesser known database systems. I have excellent data entry skills with very high degree of accuracy. I am very comfortable with a broad variety of administrative procedures. I adapt to new situations with tact and cheerfulness.

I am capable of working independently as well as part of a team and maintain a high level of professionalism even under stressful conditions. I have basic accounting skills and experience with payroll. I am positive, energetic, self-directed and organized. I have strong analytical and problem-solving skills. I have worked in positions where multi-tasking is essential, and I was able to do so effectively and efficiently.

I look forward to having the opportunity to work in an educational institution. I used to work for the School Board and loved it. I know that I could learn everything necessary to make me a good representative for SFU. I think that I would be a great fit for you, and I look forward to the possibility of discussing my skills and experience in greater detail. Please feel free to contact me at 604-***-****. Thank you for your time and consideration.

Sincerely,

Michelle Monsma

Michelle Monsma – Fully Vaccinated

1-3580 Sefton Street, Port Coquitlam, BC V3B 3R2 (c) 604-***-****

**************@*******.***

Profile

I am a motivated and mature woman looking to work at a fantastic company/foundation where I can thrive and learn for the next 20 – 25 years. I am a dedicated Office Assistant with Payroll experience and Customer Service. I am seeking job security and happiness. I am dependable, extremely detail-oriented, capable of meeting deadlines and adapting to new situations. I possess excellent organizational skills and exceptional written and verbal communication. I am honest and friendly and easily establish and maintain positive camaraderie with coworkers. I work well in a team environment and/or independently. I am a quick learner and self-starter. I would prefer to work in a non-profit environment.

Highlights of Experience

Coaching and Mental Health First Aid. Established onboarding and offboarding system for non-profit. Involved in solving interpersonal issues at last position. Personally implemented staff/team meetings once a month to establish and maintain a positive workplace with open communication. Created and produced a Receptionist training manual. Compiled and entered two years’ worth of data to newly implemented computer system and aided in problem solving.

Professional Skills

Office Assistant Certification, MS Office, Outlook, Excel Internet; Administrative Support and Operations, knowledgeable in office procedures and protocols

Microsoft Office – proficient in Word and Excel; ADP EZ Labor, ADP Payroll, Sage (Simply Accounting); P23; Moneris; Outlook

Payroll entry – for a staff of under 50 bi-weekly. Calculation of stats, retro pay, ROE completion

Data Entry of 70-80 wpm with 95% accuracy, Business English, Correspondence, Contracts with attention to detail; Basic Bookkeeping, Accounts payable, Accounts receivable

Certifications - First Aid Certification, Mental Health First Aid Certification, Non-Violent Intervention Certification, Peer Coaching Training, Payroll Legislation

Meetings – Arranging, taking minutes

Invoicing, Cheques, Purchase Orders, Work Orders,

Accounts Payable and Accounts Receivable – including invoicing, EFT’s, Bank Deposits, Cheque creation and receiving payments of all type

Customer Service, Switchboard/Telephone/Paging System, Conference Calls

Responsible for large petty cash float; balancing and maintaining as well as ordering Supplies and Services

Internet, Research/Inventory, Systems/Multi-Tasking, Office equipment and tasks such as photocopying, faxing, emailing, call forwarding, paging and welcoming

Filing/Data Archiving/Record Keeping, organized and systematic

Employment History

Administrative Assistant/Payroll New View Society, Port Coquitlam 2019 – 2022

Managing payroll entry for 40+ employees – entering hours, stats, deductions, retro pay calculations, benefits management, RRSP management

Reporting – HSCIS payroll reporting, WCB quarterly reports, Fraser Health Covid Screening Reports

Employee Training – creating/maintaining spreadsheet, coordinating and ensuring up-to-date certifications for things like First Aid, Food Safe, Mental Health First Aid

Covid Screening – setting up and maintaining a spreadsheet for Fraser Health showing that staff is completing their daily Covid Screenings twice a day.

Data Entry – Letters of Hire, Probation Letters, Wage Increase Letters, Retro Pay letters

Data Retention – Ensuring all employee records and payroll reports are saved and maintained for audit purposes

Audit Assistance – Compilation of files, documents, accounting information for audit purposes

Scanning/File Maintenance – All employee records, Contracts, Payroll Reports, Accounts Receivable, Accounts Payable, Payment Schedules

Bank Deposits – Counting money, rolling money, calculations, filling out deposit slips

Office Assistant Educan Institutional Furniture Ltd, Coquitlam 2019

Assisting – Sales Manager with Customers and Product; Accountant with all account activity; Manufacturing Plant with orders and delivery and the Owner with whatever requests he had – looking for documentation, creating documentation, Phone calls, Minute taking, etc

Customer Service – Responding to product inquiries, Pricing, Quotes, Work orders

Freight – Assisting warehouse with in-town deliveries and out-of-town deliveries; waybills, bills of lading

Administrative – 3 Line phone system, voicemail, Five different emails, chat program, Office Equipment, Filing, Scanning, Data Entry

Accounts Payable – Invoices; Payment follow up; Expenses – Personal and Work

Accounts Receivable – Cheques and EFT’s; Bank Deposits; Balancing what we received to what was charged

Left due to bad work conditions

Project Assistant National Door, Inc., Coquitlam, BC 2018

New position created for the business; assisting the owner with paperwork, orders, delivery slips

Looking at blueprints and building plans to help project managers determine what supplies needed

Assisting owner/manager with job duties

Laid off for shortage of work.

Reception/Administrative Assistant Ducan Products, Inc. Port Coquitlam, BC 2018

Order Entry – Sales Quotes; Orders; Picking Slips; Invoices; Transaction records – Building Products and Automotive Products

Customer Service – taking calls with regards to product information, forwarding calls to proper departments, Distribution of sales materials (brochures, DVDs, samples); Providing installers to aid with installation of product; Invoices and Refunds; Taking payment for product purchase

Dealing with and distributing phone calls, emails and faxes; Filing; Maintaining Office Equipment; Incoming and outgoing Mail.

Back up for A/P, A/R and Orders

Helping to ensure the monthly statements get sent out in time.

Office Supplies and Kitchen maintenance and upkeep.

Laid off due to shortage of work.

HSE Administrative Assistant Rokstad Power Coquitlam, BC 2016 – 2017

Started out in the Bids Department on a 4-week Project - Collating Foreman Binders for new projects. Maps, Safety Procedures, etc. Filing and Archiving; Printing, Email, Office Procedures. Office Maintenance/Staff Assistance

Offered this position 6 – 8 weeks later.

Composing Letters of Qualification for BC Hydro to ensure that are Linesmen get official approval before working on power lines.

Communications with Worker’s Compensation Board with regards to claims and injuries and the Return to Work program

Recording Minutes from HSE Team meetings as well as aiding with the Joint Health and Safety Committee requirements for the company.

Setting up training classes, marking exams and creating certificates

Creating Expense reports, Purchase Orders and Assisting with P-Cards (Credit Card purchases)

Tracking and recording statistics from projects in Nova Scotia, Newfoundland, Alberta, and BC.

Setting up and maintaining Worker Records Matrix. Ensuring all employee Certifications are current and accurate.

Preparing and collating necessary booklets and information for Distribution Department.

Digital and Physical storage and organization of all Employee files

Office Clerk/Receptionist Western Safety Products Port Moody, BC 2015

Telephone, Answering Customer Inquiries, directing customers to correct Sales Reps

Filing and Archiving; Printing, Email

Incoming/Outgoing Mail, Faxing, Scanning, Filing,

Typing Quotes for Sales Representatives, Double-checking Invoices, sending out Invoices, Creating Overdue Lists, Monthly Statements

Accounts Payable, Accounts Receivable, calling about short payments, Calling about overpayments

Adding new Customers, Updating Customer Information, Providing information regarding products

Home Maker; Education; Self – Improvement 2006 - 2015

Volunteering at Walton Elementary and James Park Elementary; Day to day activities of parenting

Driving, Appointments; Meal Planning; Housework; Laundry; Budgeting

Education – took a Community Healthcare Program, Constant upgrading of Computer Programs to stay current, self-help courses; counseling and parenting programs

Clerical (On Call) School District #43 Coquitlam, BC 2004 - 2005

Summer School registration, collected monies and produced necessary documentation for courses, answered customer inquiries, addressed and resolved any outstanding issues in a timely manner with tact and respect, providing satisfaction and closure

Data Entry, Telephone Inquiries, Course Information, Call Forwarding, Photocopying, Faxing, Emailing, Inventory

Administrative Assistant Hunger House Toys Inc. Langley, BC 2000 - 2003

Liaison for over 40 Sales representatives, supported and recorded all statistics for formal reporting as well as providing emotional support

Data Entry, Correspondence, Contracts, Switchboard, Sales, Filing, Photocopying, Faxing, Emailing, Inventory

Looking for new locations to place our toy machines and promote sales

Also worked some days at the Oddball Clearout store where the owner’s wife had a store; cashiering, stocking; customer service.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate