Project Manager Program

Venkatesan (Prasad) Sundararajan

Senior Project/ Program Manager

949-***-**** ************.******@*****.*** or ******@*.*******.***

Profile

Senior Business-Technology Leader with over twenty years of experience in Project /Program Management and launch of commercial innovative products in the Healthcare, Financial and Technology industries.

Professional Certification: Stanford Advanced Project Management, MIT Architecture & Systems Engineering, Wharton FinTech Program, Microsoft Artificial Intelligence Program, Six Sigma Green Belt, Scrum Product Owner

Highlights

Agile Project and Program Management/ Product Owner

Portfolio and PMO Planning, Regulatory Compliance, Governance

Stakeholder & Vendor Management

Budget, Capacity, Resource & Schedule Management

CRM, Digital Content & Brand Strategy, Product Marketing

Risk & Change Management (ADKAR)

PM Tools (SAFe, Kanban, JIRA, Clarity, PlanView, Workfront, Microsoft PPM)

Cognitive AI-ML/ Data Analytics projects and programs

M&A Assimilation/ Training Development

Professional Work Experience

MassMutual, Boston, MA/ RTP, NC Oct. 2021 – Present

Project Manager Lead (Consultant), Enterprise Privacy, Data, and AI Governance

Lead a global project team for the agile development of a Digital Data Privacy Rights (CCPA, CPRA, GDPR) Platform. Manage development of a Dashboard & Chat Services for MassMutual policyholders and employees.

Develop and manage digital data privacy related multi-jurisdiction (US, India and Europe) program management & governance, customer journey, communications and training.

NetApp, Inc, RTP, NC Jan. 2021 – April 2021

Senior Project Manager (Contractor), Digital Support & Capabilities

Led an enterprise digital transformation project workstream (Cloud Manager/ AIQ) for data management and predictive capabilities for the Cloud Business managing a global product & services team.

Directed a Design Thinking Ideation centered “Digital Tools Requirements” workshop for agile development.

Performed a Root-Cause Analysis and implemented a project to improve Third-Party Support Issues Tracking.

Credit Suisse Group AG, Cary, NC April 2019 – Feb. 2020

Senior Project Manager (Contractor), Wealth Management and Investments Technology Products & Services

Led an enterprise digital project with global operations (America, Europe, Swiss and Asia-Pacific) managing a team of forty managers and team leads, vendor team for migration to Cloud services.

Developed Enterprise Digital Transformation Governance Policy for innovation in Tech Project Portfolio.

Managed the project implementation of eDiscovery group Electronic Vault search optimization tool for global retention data regulatory compliance. Managed relations with vendor team and steering committee members. Directed a vendor developed web-based user interface with access control management.

MetLife, Cary, NC March 2018 – March 2019

Program Manager (Contractor), Health Claims Model Office

Led Cogito AI customer engagement Solution Agile program implementation for MetLife Health Claims.

Developed operational capacity model and Managed Knowledge Transfer and Vendor relationship. Led an enterprise workshop on Product Insights Architecture & Data governance for IT & business leaders.

Directed the Proof of Technology program scope to implement a Long-Term Disability Dashboard utilizing IBM Watson Studio cloud-based NLP annotator to predict and expedite health claims processing.

Developed Agile (SAFe) Scrum/ Kanban based program strategy, scope and architecture framework for Health Claims Intake process. Managed a global program team, enterprise stakeholders and vendors.

Lincoln Financial, Greensboro/ RTP, NC Nov. 2016 – Feb. 2018

Senior Project Manager (Contractor), Digital Business Technology

Led the launch of Lincoln MoneyGuard-II digital product and brand marketing content development for Long-term care insurance with Acceleration of Benefits Rider (LABR) for consumers in Agile/Scrum.

Implemented $3.5 million federal regulation mandated customer facing content management for four lines of businesses (LOBs), Lincoln LIFE, Lincoln Financial Network (LFN), Lincoln Financial Distributors (LFD) and Retirement Planning Services (RPS). Maintained Digital Scorecard for each project LOB segments. Liaison with product marketing, business analysis, compliance, and digital technology teams.

Led CEO Office sponsored Department of Labor (DOL) regulatory Agile/Scrum enterprise project. Managed over forty stakeholders and provided weekly status reports to senior leadership team (SLT).

Cisco Systems, RTP, NC Aug. 2012 – Oct. 2016

Program Manager (Contractor), Cloud/ Virtualization Products Group

Managed the Agile project for introduction of digital product brand SKUs identification to high-value global distribution partners for Unified Communications (UC) products. Implemented change & risk management business processes for UC products related technology portfolio valued at $30 million.

Planned and instituted PMO governance and business process for the Cloud/ Virtualization enterprise products team of fifty. Established project portfolio management (PPM) for the UC product group.

Developed change management process and governance framework for managing the Global Distribution Channel programs for the Cloud based enterprise product architecture group. Presented biweekly PPM status report to senior management. Managed over thirty stakeholders (business managers, project managers, distributor account managers and senior management) for digital content management.

RBC Bank, Raleigh, NC Jan. 2012 – July 2012

Project Manager (Contractor), Digital Banking Products

Led the $10 million project for the rebranded launch of retail online banking (OLB) deposit product platform, Post-Implementation Validation (PIV) and Brand related Content Management for RBC Bank cross-border international wealth management (IWM) customers. Project status report to stakeholders.

Directed external vendor (FIS Global) banking operations team and internal resources on EMV Debit Cards reissuance program for RBC Bank IWM customers for launch of digital banking platform based on UX/UI Design. Managed the entire SDLC process including SLAs, UAT and implementation.

IBM, Global Financial Services Research Triangle Park, NC Nov. 2010 – Dec 2011

Program Manager, Change Management (Contractor), Financial Services

Agile project management for IBM Seterus Division compliance projects and Risk Based Pricing (Big Data Analytics) for Home Loan Servicing of Fannie Mae clients, with project portfolio valued at $20 million.

Led multiple risk & compliance related business processes and technology integration change management (ADKAR) projects across various departments. Managed GIS vendors for e-appraisals.

Led a Benchmarking and Measurement Project on the Enterprise Business Operations Group.

PRODUCT/ PROJECT MANAGEMENT, California Sept. 2000 – Oct. 2010

Wells Fargo & Company, San Francisco, CA

Assisted VP for implementation of ACH based Inter-Bank Online Bill Pay Services (EBIDS) pilot project.

Led the multi-department project for developing the Online Bill Pay Business Metrics Dashboard and tracking of new customer behavior and profitability portfolio analysis for Money Movement Solution.

PayPal, an eBay Company, San Jose, CA

As Senior Product Manager, led the rebranding of Merchant Payment Services digital onboarding process, and product website redesign managing a cross-functional team and technology vendors.

Implemented a new risk management and pricing strategy based on competitor and market analysis.

JPMorgan Chase Bank, Irvine, CA

Led nationwide product launch of the $5 million DU-Expanded Approval (Fannie Mae) program in the Retail and Digital Channels for Home Loans. Developed product brand and online training materials.

Assisted VP Group Product Development in Home Loans digital product initiatives working in liaison with various channel managers, product approval committees and technology groups.

H&R Block Mortgage Division, Irvine, CA

Led project management for compliance of the entire Servicing Division with Freddie Mac Servicing Compliance and Electronic Data Reporting (EDR) integration. Performed Project Portfolio Management.

Rainbow Technologies (SafeNet Inc.), Irvine, CA

Product Manager responsible for positioning Rainbow’s Internet and Mobile Security products to capture market share in the Financial Services industry. Represented in ANSI X9 Financial Standard development.

DELOITTE CONSULTING, Dallas, TX May 1996 – Sept. 2000

Client: MetLife Insurance

Performed functional design analysis and developed prototype of Insurance E-Billing architecture.

Client: DeepGreenBank.com/ Third Federal Saving Bank

Developed technology architecture and functional prototype for launch of award-winning Internet Bank.

Client: American Express

Developed the Smart-chip Card technology and data specifications for “AMEX BlueCard” Pilot project.

EDUCATION:

Harvard Kennedy School, Cambridge, MA

PLC (Mid-Career/Public Leadership Credential) Graduate Program, November 2020.

Completed all six graduate courses in “Policy Design and Development”, “Evidence for Decisions” and in “Leadership and Ethics”, five with Distinction. Final Capstone Project on Digital Transformation Governance.

Specialization in Digital Technology Policy Design & Development, Governance and Leadership

MBA, Finance & Strategy, Rollins College, Winter Park, FL Merit Scholarship Recipient, May 1996.

MEng, Mechanical Engineering, Concordia University, Montreal, Canada, May 1994.

BEng, Mechanical Engineering, Madurai Kamaraj University, India, April 1991.

POST-GRADUATE CERTIFICATES:

Massachusetts Institute of Technology, Cambridge, MA

Professional Certificate Program in “Architecture and Systems Engineering”, 2018-2021

Architecture of Complex Systems, Model Based Systems Engineering (MBSE), Quantitative Methods in Systems Engineering, Iterative Innovation, Technology Evaluation, Leading Awareness Based Change, Digital Strategy & Design Thinking.

Professional Certificate in “Tackling the Challenges of Big Data”, March 2015.

Big Data Systems, Visualization and Analytics, Big Data and Social Physics, Data Science Ethics.

WHARTON BUSINESS SCHOOL ONLINE, UNIVERSITY OF PENNSYLVANIA

Fintech: Foundations & Applications of Financial Technology Specialization Program, May 2021

Business of Healthcare Specialization Program, May 2018

STANFORD UNIVERSITY, Stanford, California

Advanced Project Management Certificate (PMI Accredited), July 2005

IT Benchmarking Certificate, December 2011 and Energy Innovation and Emerging Technologies, January 2013

Artificial Intelligence in Healthcare Program (ACCME Accredited), Stanford Medicine, October 2020

PROFESSIONAL CERTIFICATES:

MICROSOFT ARTIFICIAL INTELLIGENCE (AI) PROGRAM CERTIFICATES, 2017-18

Introduction to Artificial Intelligence, Essential Mathematics for Artificial Intelligence, Principles of Machine Learning, AI-Natural Language Processing, AI-Deep Learning Explained, Ethics and Law in Analytics and AI.

AGILE PROJECT MANAGEMENT CERTIFICATE, Google, Inc, April 2021

AGILE/ SCRUM PRODUCT OWNER ACCREDITED CERTIFICATE, International Scrum Institute, November 2011.

MANAGING PROJECTS & PORTFOLIOS WITH MICROSOFT PPM CERTIFICATE, Microsoft Corporation, July 2016.

AI CHATBOTS PROJECT BASED APPLICATION USING IBM WATSON ASSISTANT, IBM Corporation, April 2020.

“Innovation Report on AI-Chatbot Strategy” presented to Wells Fargo Innovation Group.

Business Whitepapers/ Conference Publications (sample):

1)“Enterprise Digital Transformation (AI/ML, Big Data, Cloud Computing, Cybersecurity) Governance for Innovation and Scaling in Financial Services”, Policy Design Project for Harvard Kennedy School–PLC Program, Jan. 2020.

2)“Applying System Design and Management Methods for Improving Primary Care Physician (PCP) task workflow”, Research Paper for Harvard PH555x: Improving Global Health through Quality & Safety, May 2018.

3)“Healthcare Technology Innovation Methods”, research presented to R&D Senior Management, Halyard Health, Inc, Irvine, CA, October 2016.

4)“Evaluating NASA as a Heritage-based Brand-oriented Network: A Stakeholder Value Perspective”, AIAA 2016-5318, AIAA SPACE 2016 Conference Proceedings, September 2016.

Recognition:

Associate Fellow, (Systems Engineering & Economics), American Institute of Aeronautics and Astronautics, Jan. 2010 - Present

Member, ANSI X9F - Financial Industry Standards Subcommittee on “Data and Information Security” by American Bankers Association (ABA), March-October 2002

“Accounting for Goodwill”, paper tabled at the Canadian Yukon Province Legislative Assembly, Nov. 2000

FAA Certified Sport Pilot; U.S. Citizen

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