Chamie

Goetzinger

●**** Meyer Drive

St. Charles, MO 63303

636-***-****

adqjy0@r.postjobfree.com

https://www.linkedin.com/pub/chamie-goetzinger/93/b06/282

SUMMARY

●Looking for a long-term, career-building commitment to an employer.

●Looking for a job that is constantly stimulating and engaging.

●Looking to become a member of a team that is positive, energetic and determined.

EXPERIENCE

Promoted on May 2017 to Provider Associates II

Magellan Health Services - Customer Care Coordinator

St.Louis, MO- April 2014-currently employed

●notifying doctors offices of patient determinations.

●contacting doctors for peer to peer discussions.

●contacting imaging facilities with determinations.

●contacting facilities on urgent cases.

●handling computer clerical updates in the system.

●handling several urgent list daily.

●checking over quality in faxes.

●making calls to members and at times transferring calls to other departments as needed.

●quality customer service.

●managing calls in a timely manager.

●making and exceeding a call quota and fax quota each day.

●answering questions presented by doctors, doctors office staff and members.

Sales / Customer Service, Elsevier (via Aerotek)

St. Louis, MO — 2010-2014

●Handled outgoing correspondence with customers in reference to ClinicalKey (a medical search engine).

●Specialized in processing/ordering for a select set of customers called CAT25 (customers that needed special handling or conflict resolution).

●Ran campaigns contacting, notifying and familiarizing doctors in ClinicalKey’s benefits and how to contact our company to discuss their participation.

Collections, GC Services

St. Louis, MO — 2005-2009

●Handled third-party debt collections for American Express.

●Daily data-entry.

●Daily monitoring of compliance standards.

●Communicated with banks to verify funds for transactions.

Correctional Officer / Drug-Testing Coordinator,

Algoa Correctional Center

Jefferson City, MO — 2000-2002

●Handled and assisted with inmates both on-site and off-campus.

●Trained in inmate segregation - received a Dudley Award in recognition of service.

●Trained member of the Emergency Squad - dealing with riot control, handling inmates who seemed threatening or exhibited violent behaviors, escaped prisoners, etc.

●Assisted in the transferring of Jefferson City Correctional Center inmates when the prison was relocated.

●Assisted in manhunts for escaped convicts.

Group Home Worker, Exceptional Persons, Inc.

Waterloo, IA — 1996-2000

●Daily in-home caretaker for the developmentally disabled.

●Assisted with day-to-day activities in the home, helping the disabled become as self-reliant as possible in relation to their disabilities.

●Helped developmentally disabled clients with scheduling appointments, handling financial responsibilities, ensure medical check-ups were not missed and helped integrate clients into the community.

EDUCATION

Waverly Shell Rock High School

High School Diploma — 1989-1993

.

SKILLS

●Disciplined

●Friendly Personality

●Self-Motivated

●Sales Management

●Positive Personality

●Developmental Disabilities

●Collections

●Data Entry

●Clinical Data Management

●Data Collection

●Compliance

●MIcrosoft Word

●Microsoft Excel

●Always punctual

●Customer Service

●Mental Health

INTERESTS

●Reading

●Music

●Health

●Fitness

●Veganism

●Spending time with my many nieces and nephews

●My two dogs and cat

●Iowa Hawkeye football

REFERENCES

Available upon request.

Contact this candidate