Shell Rock Customer Service
Resume:
Chamie
Goetzinger
●**** Meyer Drive
St. Charles, MO 63303
**********@*****.***
https://www.linkedin.com/pub/chamie-goetzinger/93/b06/282
SUMMARY
●Looking for a long-term, career-building commitment to an employer.
●Looking for a job that is constantly stimulating and engaging.
●Looking to become a member of a team that is positive, energetic and determined.
EXPERIENCE
Promoted on May 2017 to Provider Associates II
Magellan Health Services - Customer Care Coordinator
St.Louis, MO- April 2014-currently employed
●notifying doctors offices of patient determinations.
●contacting doctors for peer to peer discussions.
●contacting imaging facilities with determinations.
●contacting facilities on urgent cases.
●handling computer clerical updates in the system.
●handling several urgent list daily.
●checking over quality in faxes.
●making calls to members and at times transferring calls to other departments as needed.
●quality customer service.
●managing calls in a timely manager.
●making and exceeding a call quota and fax quota each day.
●answering questions presented by doctors, doctors office staff and members.
Sales / Customer Service, Elsevier (via Aerotek)
St. Louis, MO — 2010-2014
●Handled outgoing correspondence with customers in reference to ClinicalKey (a medical search engine).
●Specialized in processing/ordering for a select set of customers called CAT25 (customers that needed special handling or conflict resolution).
●Ran campaigns contacting, notifying and familiarizing doctors in ClinicalKey’s benefits and how to contact our company to discuss their participation.
Collections, GC Services
St. Louis, MO — 2005-2009
●Handled third-party debt collections for American Express.
●Daily data-entry.
●Daily monitoring of compliance standards.
●Communicated with banks to verify funds for transactions.
Correctional Officer / Drug-Testing Coordinator,
Algoa Correctional Center
Jefferson City, MO — 2000-2002
●Handled and assisted with inmates both on-site and off-campus.
●Trained in inmate segregation - received a Dudley Award in recognition of service.
●Trained member of the Emergency Squad - dealing with riot control, handling inmates who seemed threatening or exhibited violent behaviors, escaped prisoners, etc.
●Assisted in the transferring of Jefferson City Correctional Center inmates when the prison was relocated.
●Assisted in manhunts for escaped convicts.
Group Home Worker, Exceptional Persons, Inc.
Waterloo, IA — 1996-2000
●Daily in-home caretaker for the developmentally disabled.
●Assisted with day-to-day activities in the home, helping the disabled become as self-reliant as possible in relation to their disabilities.
●Helped developmentally disabled clients with scheduling appointments, handling financial responsibilities, ensure medical check-ups were not missed and helped integrate clients into the community.
EDUCATION
Waverly Shell Rock High School
High School Diploma — 1989-1993
.
SKILLS
●Disciplined
●Friendly Personality
●Self-Motivated
●Sales Management
●Positive Personality
●Developmental Disabilities
●Collections
●Data Entry
●Clinical Data Management
●Data Collection
●Compliance
●MIcrosoft Word
●Microsoft Excel
●Always punctual
●Customer Service
●Mental Health
INTERESTS
●Reading
●Music
●Health
●Fitness
●Veganism
●Spending time with my many nieces and nephews
●My two dogs and cat
●Iowa Hawkeye football
REFERENCES
Available upon request.
Contact this candidate