Customer Service Warehouse Associate
Resume:
Cierra Washington
Kansas City, MO *****
********************@*****.***
Authorized to work in the US for any employer
Work Experience
Amazon Warehouse Associate
Amazon.com - Olathe, KS
February 2022 to Present
I work overnights at the delivery station, we load the bags and carts for the drivers to prepare their trucks for delivery, it’s a physically demanding job.
Urban warehouse associate
Focus Workforce Management - Lenexa, KS
June 2021 to Present
I work with focus workforce management but it’s a temp agency at the moment. I work in packing area, very efficient and great at multi tasking. Scanning, packing, picking orders, order putaway, returns, keyboard savvy
Guest Services Representative
Extended Stay Hotels - Merriam, KS
June 2020 to Present
I am the first point of contact for the guests. I check them in, process credit and debit payments, handle cash, answer multiple phone lines, constantly on the computer, good with learning new softwares, great guest communication
Customer Service Representative
Dillard's, Inc. - Columbia, MO
April 2019 to Present
I answer multiple phone lines, great guest communication, handling cash, returns and transactions, interacting with sales audit, processing payments, packaging and shipping purchases.
• Resolved customer issues
• Responded to inquiries and issues
• Operated the cash register
• Greeted customers
Shift Manager
Freddy’s Frozen Custard & Steakburgers - Columbia, MO August 2014 to March 2019
I’ve been a shift manager here for about a year now and it’s been a great learning experience. I have learned most of my customer service/hospitality skills at this business. We’re a very energetic family place. I have experience in excel spreadsheets and Microsoft word. I handle cash and paperwork, very organized person. I order the truck for items needed in store and handle guest issues whenever they arise. Night Auditor
Extended Stay America - Columbia, MO
February 2016 to August 2017
Responsibilities
I folded laundry, watched the front desk, assisted guests, guest check ins and customer service. I have great telephone service due to this job, it taught me to speak well on the phone and show a great attitude when doing so. The guests should be able to hear your positive attitude thru the phone, representing this business was a pleasure.
House keeper
Stay bridge suites - Columbia, MO
July 2013 to July 2014
This was my first job out of high school. My responsibilities included making beds, dusting, take out trash, clean the guest’s rooms and bathrooms, stocking. There were often people that stayed at the hotel for extended periods of time so it was great to get to know the guests on a more personal level. This was a great learning experience. I’ve always known how to clean, but this job made me learn how to pay really close attention to detail.
Skills Used
Team work, responsibility, accountability, Friendly/people person Education
High school or equivalent
Hickman High School - Columbia, MO
2009 to 2013
Skills
• Microsoft word (4 years)
• Excel spreadsheets (3 years)
• Typing (3 years)
• Great at multitasking
• Great customer service skills (10+ years)
• Customer Service (10+ years)
• Customer Support (4 years)
• 10-Key
• Phone Etiquette (8 years)
• Multi-line Phone Systems (2 years)
• Data Entry (5 years)
• Clerical Experience (3 years)
• Restaurant experience (5 years)
• Warehouse experience (Less than 1 year)
• Knife skills (2 years)
• Cooking (6 years)
• Cash Handling
• Office Administration (3 years)
• Guest Services (10+ years)
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