Customer Representative Service

Egwuda Janet

Customer service Specialist

*,***** ******, ******

Lagos

(234) 808-***-****

**********@*****.***

SKILLS

Verbal & written communication

Detail-oriented

Problem-solving

Compassionate & empathetic Data analysis

People-focused

Goal-driven

EXPERIENCE

Merit Abode LTD, Lagos, Nigeria -Customer service specialist August 2020 - November 2021

● Anticipated customer pain points ahead of time, and demonstrated product and service usage to help customers get the most from their purchases

● Stayed up-to-date on new program offerings, and proactively made recommendations to customers based on their interests

● Maintained a high level of customer satisfaction through effective verbal and written communication skills

● Updated customer accounts, and resolved customer issues for 98% satisfaction rate

● Oversaw the employee onboarding process for new customer advocates, resulting in 23% quicker onboarding

Golden Scepter LTD, Lagos Nigeria - Customer representative July 2019 - May 2020

● Handled customer inquiries, and quickly resolved issues .

● Led on-boarding for new retail customer service associates by maintaining detailed process logs of procedures

● Maintained a high level of customer satisfaction through effective verbal and written communication skills

● Provided exceptional customer service to customers, and assisted them in troubleshooting.

TGI- Marketer

November 2018 - June 2019

● · Exceeded targets in terms of sales volume and customer satisfaction by 32%

● Improved marketing and advertising strategy

EDUCATION

University of Lagos, Lagos Nigeria - B.A

French Language

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