Customer Service Data Entry
Resume:
Lindzie Martin III
Patient Relations Specialist
Los Angeles, CA 90047
*************@*****.***
SKILLS
A polished, articulate, and enthusiastic Patient Relation professional seeking a position where I can apply my years of patient experience. An avid leader and team player who works well as part of a team or autonomously. A positive motivating leader who interfaces well at all levels.
EXPERIENCE
Maxim/ University of California at Los Angeles Health, Westwood -
JULY 2017 – JULY 2021
Call Center Coordinator
●Adheres to requesters or representative’s questions related to medical records
●Overseeing representative’s daily productivity by reviewing scorecards; and provides daily management updates
●Provides direction and support to the call center agents on how to handle and defuse calls
●Maximize customer’s experience with loyalty and professionalism
Customer Service Lead (Santa Monica & Westwood office)
●Supervised day to day operations in customer service
●Coordinated customer service team
●Processed all in person medical record request
●Trained all new hires for the following section/department
data entry
processing
legal
customer service
●Provided direct customer service support
●Reviewed and resolve escalations
●Worked directly with the patient experience office and other departments throughout the organization in resolving and issuing urgent medical record requests
●Transitioned to Westwood to lead both customer service teams
Data Entry Lead
●Managed a team of employees.
●Maintained database by entering new customers and requestor’s request
●Accurately input data entry of information with accuracy and timeliness
●Sort daily data information by priority and request type
●Manage productive by daily reviewing of scorecards and posting daily updates for management.
●Reviewing data for deficiencies
●Daily huddles to give direction and encourage team members to promote a positive environment by effective communication
Release of Information (ROI) Processor
●Verify data entry accuracy related to actual medical record request
●Verify all incoming medical records request including required patient identifiers/consent
●Abstract medical records data upon the requested dates of service or by the treating physician
●Release medical records via fax, email, patient portal or US mail
●Process invoices for payment of the medical record releases
Children’s Hospital of Los Angeles - Health Information Management
Medical Record Technician
JUNE 2010 - JUNE 2016
●Customer service lead
●Organized and filed medical documents
●Maintained data collections and skills acquisitions files
●Conducted data entry for medical record requests from health care facilities, patient requests and Law firms
●Processed all medical record requests and subpoenas from law firms and courts
Maranatha Community Church, Los Angeles -
Community Outreach Coordinator
JANUARY 2010 - JUNE 2010
●Coordinated community outreach activities
●Collaborated with the outreach team to increase participation in providing food, clothing, and resources
●Counseled potential new members to increase their connectedness with the organization
EDUCATION
U.S. Department of Homeland Security - Certificate in Incident Command Systems, Single Resources & Initial Action Incidents
United College of Business, Hollywood, CA - Certificate in Accounting and Business
SKILLS
Microsoft Office Suite including Word, Excel, Access, PowerPoint and Outlook Express, ACD telephone systems
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